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Teknetics customer service???

S

screwynewy

New member
I've had the T2 SE for 13 months and it has become my go to detector for relic hunting. I have been very happy with the detector and for the most part has been very reliable (except for the loose battery door). This weekend I headed out to detect a colonial field and about 1 hour into the hunt the coil became very wobbly. I noticed that one of the mounting tabs had broken and the coil was being held on by only one of the mounting tabs. I had not done anything to cause it to break so a assume it just gave out after thousands of sweeps back and forth. Since I had driven 2 hours to get to this site I was pretty frustrated so in a pinch I duct taped the coil to the shaft which worked ok but by the end of the day both tabs were broken.

I called Teknetics (Fisher) customer service and explained what happened and they said that this was not covered under warranty and I would have to buy an new coil. I'm not a happy customer!!! I have read numerous other accounts of Garrett, Minelab, and Whites customers having similar issues and their being replaced under warranty with no questions. Has anyone else here had any experience with Fisher customer service on a claim like this?
 
n/t
 
Yes, the washers were on there. Like I said, I used the detector several times a week for the last year and all I can think of is that the repeated back and forth swinging caused stress on the tabs and one finally gave way. But having said that I would think that others would have the same issue.
 
I don't have a T2 but I wouldn't think that just swinging the coil should break one of the ears, bumping the coil on things over time might be another story.
 
I agree with you Skiwiz but anyone that detects knows that bumping stuff will detecting is normal. That's not to say that careless abuse is normal but the mounting ears should be able to handle normal use. I talked to the Fisher service department and they do not cover broken coil ears for any reason. I am very disappointed. Is this normal policy for the major manufacturers?
 
screwynewy said:
I agree with you Skiwiz but anyone that detects knows that bumping stuff will detecting is normal. That's not to say that careless abuse is normal but the mounting ears should be able to handle normal use. I talked to the Fisher service department and they do not cover broken coil ears for any reason. I am very disappointed. Is this normal policy for the major manufacturers?
Click to expand...
I know that this isn't the policy of Tesoro, I have used Tesoro detectors for many years, very good detectors and the best service in the country in my opinion. I do stray from time to time and try something different, and at this time I am using a Teknetics Eurotek Pro and really like it. I have never had any service done by First Texas but have heard and read good things about Felix. Maybe some kind of plastic alittle epoxy/glue and some ingenuity and you'll be good to go.
 
some manufactorers do not cover certain things but if it were me and I liked that machine, I would go buy you some Devcon epoxy and get some pvc type of plastic with a 90 degree bend in it and make my own ears. I have had to do this to minelab units in the past and it works great. Tim
 
There is this stuff called Dura-Craft. It is a apoxy , has part A and part B , mix equal amount and it is the strongest you will ever have. The ears will be stronger then factory. Hope this helps. HH GS
 
It's kinda like the wiggle effect on wire. Repeated tightening is like bending wire back and forth till the wire breaks........

Stress of swinging caused the other side to break which may have had cracks too from the tightening with the washers between rod and coil tabs.
 
I called teknetics and ask if a replacement coil had the same 5 year warranty as the detector and was told that coils are only under a one year warranty because they are a accessorie.
 
redmule said:
I called teknetics and ask if a replacement coil had the same 5 year warranty as the detector and was told that coils are only under a one year warranty because they are a accessorie.
Click to expand...
A year warranty on a coil isn't that bad, we have to look at it through their eyes. It is like a company that makes tools and puts a one year warranty on their socket wrench, to use it doesn't seem long especially when we consider that none of us ever use them rough ;).
 
redmule said:
I called teknetics and ask if a replacement coil had the same 5 year warranty as the detector and was told that coils are only under a one year warranty because they are a accessorie.
Click to expand...

That's funny, I don't see you can use a metal detector without the coil so how can it be called an accessory?
 
Elton said:
It's kinda like the wiggle effect on wire. Repeated tightening is like bending wire back and forth till the wire breaks........

Stress of swinging caused the other side to break which may have had cracks too from the tightening with the washers between rod and coil tabs.
Click to expand...

I posted earlier that the washers were installed with my coil but now that I think about it the coil hardware came with one rubber spacer and no washers so I didn't have any washers installed with it. I did however have to re-tighten the coin nut occasionally as it would work loose but this is not different than any other detector that I've owned.
 
I have never gotten any decent service from First Texas. I once bought a used whites detector with a used coil. Couldn't even tell you how old the coil was but whites replaced it with a new one no questions asked. Seems like First Texas is willing to lose a customer over a coil........;o(
 
After closer inspection I believe that I figured out why the mounting tabs broke. The end of the lower rod where the bolt goes through is not a solid flat surface for the coil to mate with. Instead it has a raised outer perimeter and hollowed out center area. From what I can tell the repeated pivoting of the coil on the lower rod has worn the mounting tabs thin which has weakened them. As you can see they both broke at this worn point. This is a design flaw in my opinion.

There should be some plastic or rubber washers that fill this recessed area so its flush with the point of contact with the coil tabs. This would give more surface area and cause less wear in a concentrated area.
 
Not sure if they are supposed to have washer's or not,but i have always used them on all my detectors and never had any problems with lugs wearing out or breaking.But it does seem a little off putting when its not what i would call old and to call it a accessory is a little odd as its all integral part of the detector,i could understand if you had been using say a after market coil but the standard stock coil should have lasted alot longer that 13 months.

Touch wood have never had any problems with my T2 but i did change the problematic camlocks over to 3rd party ones and that sorted that problem out once and for all.

You would have thought that customer service would have come to some arrangement to take 2 letters out of 'un-happy' to make them a 'happy' customer or even offer one at a reduced price,was it worth possibly loosing a long term customer its not for me to say but i hope the problems is resolved.
 
screwynewy said:
redmule said:
I called teknetics and ask if a replacement coil had the same 5 year warranty as the detector and was told that coils are only under a one year warranty because they are a accessorie.
Click to expand...

That's funny, I don't see you can use a metal detector without the coil so how can it be called an accessory?
Click to expand...
I was thinking the same thing, at least the stock coil shouldn't be classified as an accessory.
 
Send me your coil with return shipping and i will fix it, i am pretty sure the stuff i use will fix it and never break. HH GS
 
GroundScanner said:
Send me your coil with return shipping and i will fix it, i am pretty sure the stuff i use will fix it and never break. HH GS
Click to expand...

Thanks for the offer GroundScanner. I will keep you in mind if I need a coil repaired in the future.
 
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