Tesoro warranty?

[digginLa]

If your the original owner and have sent in the registration card then they will fix it for free. My opinion Tesoro's main selling point is/was quality detectors with a lifetime warranty for the original owner.

 

[MichiganJason]

$50 sounds fair until you want to get a Compadre fixed. I think repair costs should be based on the model and repair done. -Jay

 

[Scanman]

n/t

 

[MarkCZ]

$50 sounds fair until you want to get a Compadre fixed. I think repair costs should be based on the model and repair done. -Jay

So the same repair on a Tejon should cost me more?
I think the $50.00 is a base fee including return shipping.

Mark

 

[tabman]

$50 sounds fair until you want to get a Compadre fixed. I think repair costs should be based on the model and repair done. -Jay

It doesn't cost anything to get a Compadre repaired if you're the original purchaser.

tabman

 

[MichiganJason]

My point was, should a person with a Compadre have to pay 1/3 of what a new one costs,? Don't get me wrong, I think Tesoro should have done this long ago, but I do feel it will turn some people away when they realize that a used machine is going to be harder to sell.

 

[Neil]

My point was, should a person with a Compadre have to pay 1/3 of what a new one costs,? Don't get me wrong, I think Tesoro should have done this long ago, but I do feel it will turn some people away when they realize that a used machine is going to be harder to sell.

It would have been better if they had charged from the beginning for repairs when your not the origiinal owner. Its easy to see alot of people are put off when they should actually be thankful, from them doing repairwork for free. But we cant go back in time so........spilled milk?

I agree the repair costs should be on the cost of the repair. Actually a compadre could cost more to repair than a Tejon, depending on the repair. It should not be based on the original price of the detector.
shipping should be what it is and thats it.

 

[tabman]

My point was, should a person with a Compadre have to pay 1/3 of what a new one costs,? Don't get me wrong, I think Tesoro should have done this long ago, but I do feel it will turn some people away when they realize that a used machine is going to be harder to sell.

Business must be bad for the other manufactures. Some of them charge out the butt for their detectors and kick you where it hurts when it comes to repairs.

I think Tesoro is more than fair. Maybe too fair.

tabman

 

[TAB.HUNTER]

$50 sounds fair until you want to get a Compadre fixed. I think repair costs should be based on the model and repair done. -Jay

So the tech who repairs a Tejon should get his salary cut by 1/2 when he/she gets a Compadre?

 

[MichiganJason]

I realize there are going to be Tesoro fanboys who will always think one way no matter what so....feel free.

 

[Scanman]

Anyone else smell Troll?

 

[SkiWhiz]

Kind of off topic but same idea. Back in 1985 I started my own satellite systems business (back in the big dish days). If I repaired a $450.00 satellite receiver that might of just needed a voltage regulator and or a couple diodes for $25.00 and I did the same repair for a $150.00 satellite receiver the customer never had a problem with it. I never based my repair price that I charged on what the receiver cost or who the customer was. It cost me the same amount of money for the parts to repair each receiver and the same amount of time to do it.

 

[tabman]

I realize there are going to be Tesoro fanboys who will always think one way no matter what so....feel free.

Anyone who swings a Tesoro detector is a pretty smart person in my book. I know you swing one.

tabman

 

[Scanman]

Kind of off topic but same idea. Back in 1985 I started my own satellite systems business (back in the big dish days). If I repaired a $450.00 satellite receiver that might of just needed a voltage regulator and or a couple diodes for $25.00 and I did the same repair for a $150.00 satellite receiver the customer never had a problem with it. I never based my repair price that I charged on what the receiver cost or who the customer was. It cost me the same amount of money for the parts to repair each receiver and the same amount of time to do it.

Yep, my cpa did not charge me less for the paltry amount I made last year compared with years past. Same work, different numbers lol.

 

[MichiganJason]

I think Tesoro is a wonderful, true American company, and I will most likely purchase their newest offering at some point.

 

[ken ward]

I know many belly ach about getting something fixed when it breaks down. If one of mine breaks down, I will send it in to have it fixed if I love that detector. I have a butt load of Tesoros. Most of them are new . Some I got from some of you fellows here. I have NEVER had any trouble with any of my Tesoros. Not once. I am sure as long as I take good care of they, They will last me a LIFETIME.. How many of you HAD to send yours in because something was really wrong. I bet not to many. I want Tesoro to stay in business a long time. I like what the make. I have owned Tesoro sinse 1985.. Still never broke one.. Try sending in a mine lab after warranty is over. You might cry... So, lets help Tesoro improve.. The more money they have in the bank the more reserach can be done... KEN

 

[Ted S]

Great topic here. Back in the day I had a Tesoro Inca. Sold my Coinmaster IV to help get it. Never had a problem with it. I sold the Inca and upgraded to a Toltec 100 that I still have. That machine found a number of coins in its time. The only problem I had with the Toltec was I did not remove the batteries. One corroded and ruined the battery pack and lead. That was my fault. I called the factory yesterday to try and get parts. The secretary was very helpful and an engineer is going to call me Monday. I am sure that I can fix it. I am giving it to my granddaughter and hope she has as much fun with it as I did so long ago!

 

[dan b]

I've had 2 that I had to send in. I didn't break them, I bought used and they were defective. My Cortes was from a dealer too, so that's not even a guarantee that you won't get someone else's problem. I think the new warranty policy (or more accurately, enforcing the warranty policy) is a great incentive to buy new. I just think it could be improved by having a limited warranty tied to the machine as well. In other words, the machine itself could have a one year warranty regardless of ownership, but the advantage going to the original owner who would have the warranty protection for life.

 

[mojotrout]

okay , I've been hesitant to join these conversations when they pop up every month or so, but I'll throw my dos pesos out there--

No company offers a lifetime warranty on their product and expects to do a lot of work on them. In my view, the main reason for a lifetime warranty is to show the customer the company has confidence in the quality of their product. They dont really expect to have a lot of the product coming in for repairs, and Im betting that's usually the case. However, the rabid loyalty of their users and the longevity and utility of Tesoro machines has become the issue-- These machines continue to be popular 35 years after they were made! Internet istes --eBay, Craigslist, and forum sales-- have also greatly extended the working life of these detectors and all of this has occurred over the past 10-15 years or so. I dont think anyone at Tesoro realized how long these old machines would remain popular and effective so their business model didnt account for doing all of the minor --yet time intensive-- work on these units- especially for 2nd, 3rd, and 4th owners of the detector. They tried to be accommodating to secondary owners (but were under no legal, moral, or ethical obligation to do so), but it became too expensive to continue to work on these machines for free. I commend them for doing it as long as they did but I dont think even Tesoro expected the "lifetime" to be so long on their detectors--they made the things too darn well!

Usually if you have a piece of electronic equipment thats 35 years old, it would be in a display case, re-purposed, or hanging up on a wall as art. The fact that you can still use a Tesoro after all of that time and still get it repaired and tuned up for 50$ (almost half of which is shipping) is nothing short of amazing. Try finding someone who will work on your 30 year old TV, phone, computer, stereo, CB, VHS (or Beta max!) video player, camcorder etc.

So if youre lucky enough to have one of these units as an original owner, good for you! I seriously doubt you'll need to send it in very often but if you do you'll be treated well and for free. If youre not the original owner, Tesoro has never promised you anything other than a quality product that they will fix regardless of its age and for a very reasonable price. Thats a pretty decent deal too and not one you'll find with very many other MD companies.

Anyway, thats the way I see it.

 

[tabman]

I can't even believe that we are having these discussions. Give an inch and some people will take a mile. As a nation we have really gone down hill in recent years.

tabman