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What do you think

N

Nickledigger

New member
I want to buy me a Fisher F5 really bad,got the money in my pocket,talked to man who made me a very good price,I like the machine cause it's light,and just about anything else there is to be said it.BUT,the fact that if anything happens to it,or it doesn't work right,will Fisher stand behind it,no questions asked,no run around,just make it right,like Garrett does.I see posts where things don't seem to be working out,I have talked to MD people around the country and even they seem to express some concern.Is it worth the chance?
 
Nickledigger --

I will give you my opinion which, along with a dollar fifty, will buy you a cup of coffee!

I do not in any way mean to minimize what some folks have gone through dealing with Fisher customer service. Bad customer service STINKS, and obviously SOME have had bad experiences. However, most of the time, you aren't going to pop open a forum and see a topic which says, "nice customer service experience today with 'company x'" unless company x REALLY went "over the top" and did something to "blow someone's socks off." Example -- my mom's 2-year old Samsung TV just died. Out of warranty. She went online, and found a whole forum dedicated to her model of TV, with a bunch of angry customers who have had EXACTLY the same specific problem she is having (the problem appears to be a faulty capacitor, if I recall what she said correctly). Anyway, she called Samsung today, spoke to a customer service rep, wasn't totally satisfied, so spoke to a manager. Basically, the manager told her they would cover the cost of the repair, if it was indeed the capacitor problem; gave her a local Samsung person to deal with (about a 40 minute drive away), where she can take her TV to get it fixed. They gave her a "repair number" to take with her. Now, if my mom drives the TV in, it IS the capacitor, it gets repaired for free, and she goes and picks up her TV and all is well, do you think she'll go online to some TV forum and start a post that says "Samsung fixed my TV, good customer service" -- even though this could be considered pretty "good" customer service? NO. Now, if they had told her she could go to WalMart, get a TV on their dime, but twice the size of the one she has, something like that, she might be "wowed" enough to make a "positive experience" post. But, if they simply do a "good" job of taking care of her, fix her TV for free, and that's it, no. No one online will ever hear about that from her. Sure, sometimes you will read something positive, but very rarely IMO.

My long-winded point is, for the few customers who hit the wrong customer service person, on a bad day (or several bad days), I would have to believe there are many, many others, who don't go online and speak up, who were treated well and had their problems resolved fairly and competently. I personally have never dealt with Fisher/First Texas for a repair -- and I'm on my third First Texas machine. Which is good in and of itself. No repairs needed so far. The times I HAVE dealt with them for other things, I have been treated very well, by very friendly folks. Spoke with Sylvia several times, great lady IMO, very friendly and helpful. One time recently, when we hit an issue she couldn't answer, she said she'd get it to Mike Scott. Sure enough, within an hour, had an email from Mr. Scott, answering my question. Really? Email from the OWNER? Impressive, to me. I also dealt with Felix one time, with a technical question; he seemed friendly and competent and answered my question completely.

That's just FWIW. All companies will have customers with horror stories. You hope there are very few; I guess my only point is, I would expect that the few problems that do occur will be more likely to be discussed online, since it is the ANGRY people who have the motivation to tell their stories. And I'm not saying that's all bad; in fact, that is what holds companies accountable. Along those lines -- in response to some of these recent problems being aired online, I also see that the owner of the company (Mr. Scott) has come online -- on this very forum and others -- and has stood up and personally taken responsibility. To me, that counts for something (for alot, actually). I personally would have NO problem buying from Fisher/First Texas AGAIN, on my next detector (and plan to). My experiences have been good, and each time I have seen Mr. Scott deal with a customer (here online) as well as in my own personal dealing with him, he has been a stand-up, good guy. And since he's who is in charge, I thus feel confident that if there is anything more than an "occasional" bad customer service issue, he will again "stand up," and do what it takes to fix the problem internally.

Again, just my two cents worth.

And NO, I'm not paid by Fisher/First Texas to say this! I'm just an everyday guy who enjoys detecting, likes Fisher/First Texas products, and feels that this is a good company with a good guy at the top.

I hope this might help you in some way.

Steve Goss
 
Never had a PROBLEM WITH FISHER. even when it was my fault. (30) years a Fisher detector customer.:wiggle::wiggle:
 
Nice post Steve , one persons horror story of a company isnt gonna discourage me , but if it was every day someone posted a story that wasnt good , then maybe i myself would have second thoughts .

Nickledigger , have you called some of the forum sposors and asked their take on customer service ? i know Kelly may not have the time to answer , but i dealt with Bart at Big Boys when i bought my F5 , i havent had it very long , but he was a pleasure to deal with . He would probably be glad to tell you his take on First Texas / Fisher customer service . never hurts to give him a call and ask if he has time to answer a few questions / concerns .

Donnie
 
Just a point to correct------Mike Scott is not the owner. A mr. Tom Walsh is the President of Fisher. Mike is the customer rep. for all of Fisher prroduts.
 
As I have said here in the past..........with the sheer number of product that FT deals with on a daily basis.......there are bound to be the occasional things that fall in the cracks. They....like is...are only human. Is there anyone HERE that has never made a mistake? that does NOT mean that FT has a major problem with their customer service dept. I've seen them go way and above the call of duty many many times................ Buy that F5 and dont look back............
 
I am with you NE Digger,I have 3 fisher detectors,never really had a prob.with any,that my dealer couldnt resolve(FINGERS CROSSED)so far.I love my LTD,and hope to get my gold bug se out of the closet soon.Seems people lean on the bad expieriences more so than the good,and I have to,BUT I have heard more good than bad about these machines,thats why I spent thousands of dollars on fisher products.And I done alot of research before I droped my first dime.JMHO hh rick in mi.
 
The only time I am hesitant to purchase a new detector is when it is a new release. New releases require you to keep an extra 20-30 dollars put back in reserve for the return trip to the factory as many times they will have a few bugs that haven't been worked out yet. All the detector mfg seem to go through this. Garrett ATPro release is the latest example.

However, the F5 is not a new release. It is has been on the market for more than 2 years now. Fisher also has one of the best warranties in the business. Tesoro is the best with a lifetime warranty, followed by Fisher/Teknetics/BH with 5 years. Then come all the rest of the major mfgs: Whites has 2 years. Garrett has 2 years. Minelab has 2 years..... You get 3 more years of security with Fisher than you would with Whites/Garrett/Minelab.

The only time you are "rolling the dice" so to speak is when you buy used.

So my advice to you would be, "Buy New With Confidence". You already have proof that Fisher takes care of any issues that might arise.

HH
Mike

I'll just add that I buy and try a lot of detectors. This means that I'm constantly looking, reading, and researching. I am aware of most US based mfg issues and there doesn't seem to be one mfg that has a better track record than another, with the exception of of Minelab which suffered some from it's recent buyout and factory moves.
 
Nickledigger said:
I want to buy me a Fisher F5 really bad,got the money in my pocket,talked to man who made me a very good price,I like the machine cause it's light,and just about anything else there is to be said it.BUT,the fact that if anything happens to it,or it doesn't work right,will Fisher stand behind it,no questions asked,no run around,just make it right,like Garrett does.I see posts where things don't seem to be working out,I have talked to MD people around the country and even they seem to express some concern.Is it worth the chance?
Click to expand...


#1. Way to much information... Quote.. " I want to buy me a Fisher F5 really bad,got the money in my pocket,talked to man who made me a very good price "

If you did check out the machine you would know it has a 5 year warranty .. If you really wanted to buy it, "YOU would". Like 95% of the rest of us would do.

#2. Why do you mention Garrett in a Fisher posting Forum ??? NO reason that I can see. Garrett, like First Texas, takes care of their products with issues. We all know that ! . We all know from reading some (petty issue) posts that First Texas bends over backwards to solve problems. Some people get carried away with their complaints. That's just them. It's in their nature.


ALL COMPANIES have some issues. Some issues no matter what the problem is , Big, or small, and, no matter what the end result is, will not satisfy some people.

#3. Quote... Talked to MD people from around the country.... If so .."were they Garrett Dealers", ??? Personal friends ??..or people with just an opinion of a question you brought up... People jump on band wagons.. Good bad or indifferent.


Everyone has an opinion.. I ask..One person who was not handled to a satisfactory end to post their issue with First Texas. I'm not asking someone to post something they didn't like about the transaction....or felt they were the only person in the world with a problem to air complaints. I'm asking for someone who wasn't taken care of on a legitimate complaint to post it here....

It will not happen if we all know the whole story.....................

Like I said , this post seems bogus to me.. Inflammatory even, to a point.. It, as well as my response should be removed..


First Texas is a 100% customer satisfaction company. Buy a Garrett...you will be happier if this is legit to start with. You will be looking for the least little thing wrong with the mind set you seem to have if it's a legitimate issue with you.


PS: Your Dealer is your rep... if your dealer doesn't follow through for you.. it just compounds the problem. Dealers must step up to the plate and resolve your issues. Good Dealers do this. Make sure your dealer will be there if you need him. I have a dealer who would instantly replace a defective machine.. No questions asked.
 
n/t
 
i concur!..to err IS the "human condition"..everyone makes "honest mistakes"
someone said just recently that first texas has "exemplary" customer service.and to be truthful,
i cannot find a flaw in that statement!

(h.h.!)
j.t.
 
Nickledigger said:
I want to buy me a Fisher F5 really bad,got the money in my pocket,talked to man who made me a very good price,I like the machine cause it's light,and just about anything else there is to be said it.BUT,the fact that if anything happens to it,or it doesn't work right,will Fisher stand behind it,no questions asked,no run around,just make it right,like Garrett does.I see posts where things don't seem to be working out,I have talked to MD people around the country and even they seem to express some concern.Is it worth the chance?
Click to expand...

Seems to me if you was to talk to Garrett guys they would lean that way and if you talk to Fisher guys they would lean that way. So maybe you need to buy one of each, you can get a Garrett Ace 350 $300 or the Ace 250 for $200 and then you could get you a F2 for $200. That way you would have a backup and would have about the same money invested. Don't know anything about Garrett but the the F2s a pretty good machines.

Ron in WV
 
I will tell you what I think------enough is enough---close this down now----enough pot stirring---it isn't doing anybody any good at all
 
I really really like my f75 and LTD........but the GB is in a class all by itelf. I'd have mine out right now if there werent a foot and a half of Ice and snow out there now. good luck after the thaw!
 
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