gordygroover
New member
I have a message sent to John in Edmonton with this same story but figured I would throw it out to the masses also. Sorry for the long read.
Late summer my Ace 250 went silent. No tones either with or without head phones. I boxed it up and sent it in. Couple weeks later I get the phone call that it is fixed. Seems a diode went haywire and was replaced. The bill was forty bucks..gave them my card info and it arrived back a few days later. Put in batteries and fired it up. Got a nice bell tone from my wedding ring so I shut the old girl off and hung her back up on the garage wall. My A.T Pro is my daily unit as the Ace is just a back up, loaner detector.
Had a group hunt this past weekend and took the Ace along and guess what?? Oh don't go thinking it isn't sending out noise...far from it. It won't shut up. Nothing I can do will silence the creature down. Changed location....nope. Tried all three coils...nope. Factory reset...nope. All connections tight...nope again.
This is my fourth Ace 250 and I have a good understanding of the machine so I honestly believe it came back from the factory this way. Now I am sure most of you will just say "send it back to the factory and Garrett will fix you up". We'll stop and give that some thought for a second. Sure they will dig into it for another forty bucks like I was quoted over the phone this morning but is that really right??
Say your car won't start when you turn the key....the shop installs a new ignition switch and you drive home. When you get there turning the key doesn't shut the car off. How willing would you be to hand over more money to the shop?
I Am uncomfortable in returning my Ace until I can talk to someone that is further up the decision making ladder than just the first voice that answers the phone. I want to be able to give my tracking number and the above info to someone that can compare previous repairs with the condition of the unit in its present state. Don't want my unit held hostage in other words.
Does anyone have a contact name or e-mail address of a. Person at Garrett's other than just a general company address?
This is my fifth Garrett detector and I am on my second pro-pointer so I have many dealings with the company. All of them good so far. I want to make sure to avoid a situation that may change my opinion.
Thanks for any names or addresses you can provide me with.
Gordy
Late summer my Ace 250 went silent. No tones either with or without head phones. I boxed it up and sent it in. Couple weeks later I get the phone call that it is fixed. Seems a diode went haywire and was replaced. The bill was forty bucks..gave them my card info and it arrived back a few days later. Put in batteries and fired it up. Got a nice bell tone from my wedding ring so I shut the old girl off and hung her back up on the garage wall. My A.T Pro is my daily unit as the Ace is just a back up, loaner detector.
Had a group hunt this past weekend and took the Ace along and guess what?? Oh don't go thinking it isn't sending out noise...far from it. It won't shut up. Nothing I can do will silence the creature down. Changed location....nope. Tried all three coils...nope. Factory reset...nope. All connections tight...nope again.
This is my fourth Ace 250 and I have a good understanding of the machine so I honestly believe it came back from the factory this way. Now I am sure most of you will just say "send it back to the factory and Garrett will fix you up". We'll stop and give that some thought for a second. Sure they will dig into it for another forty bucks like I was quoted over the phone this morning but is that really right??
Say your car won't start when you turn the key....the shop installs a new ignition switch and you drive home. When you get there turning the key doesn't shut the car off. How willing would you be to hand over more money to the shop?
I Am uncomfortable in returning my Ace until I can talk to someone that is further up the decision making ladder than just the first voice that answers the phone. I want to be able to give my tracking number and the above info to someone that can compare previous repairs with the condition of the unit in its present state. Don't want my unit held hostage in other words.
Does anyone have a contact name or e-mail address of a. Person at Garrett's other than just a general company address?
This is my fifth Garrett detector and I am on my second pro-pointer so I have many dealings with the company. All of them good so far. I want to make sure to avoid a situation that may change my opinion.
Thanks for any names or addresses you can provide me with.
Gordy
