Fire Fighter 43
Active member
This was posted on Facebook today.
A brief statement from Dilek Gonulay Akansel of Nokta Makro regarding issues with the new Simplex machine.
IMPORTANT!
Dear Valued Customers,
As some of you may / may not know, we have experienced an issue with some of the coils in the UK.
The problem reported by users was falsing on wet vegetation or over sensitivity to high stubbles.
This has alarmed us to look into the issue but the failure not occurring with all the coils and being limited to a percentage of them, has actually made it harder for the quality department to find the underlying cause.
After literally working day and night and analyzing each coil material, they found out that the issue was due to one of the materials used in the coil from the supplier not being within the tolerance limits.
A high percentage of the coils pass the tests and work fine but as of Friday night, we stopped production and shipments and dumped all coils.
As much as this sounds upsetting and disappointing, we are actually happy to catch this at an early stage and make the right move.
As Simplex+ is an unrivalled product with its performance-price value, we do not want to jeopardize this by even letting a further small percentage of customers experience any issues.
And more importantly, we are ready to take this hit on our end rather than letting any of our valued end users be a part of this.
The new material is received and we are planning to resume shipments as early as next week.
Once again, we apologize for the inconvenience this may have caused but we believe that our valued customers will appreciate our honesty and hard work and putting customer satisfaction before our commercial gains.
Please note that only a portion of the coils are affected by this. If you are experiencing no falsing in wet grass or high stubbles other than a minor chirping sometimes, please do not contact us panicking and please help us to replace those that are determined to be faulty and resume our regular shipping schedule.
Should you have any other questions, please do not hesitate to contact me.
Regards,
Dilek
A brief statement from Dilek Gonulay Akansel of Nokta Makro regarding issues with the new Simplex machine.
IMPORTANT!
Dear Valued Customers,
As some of you may / may not know, we have experienced an issue with some of the coils in the UK.
The problem reported by users was falsing on wet vegetation or over sensitivity to high stubbles.
This has alarmed us to look into the issue but the failure not occurring with all the coils and being limited to a percentage of them, has actually made it harder for the quality department to find the underlying cause.
After literally working day and night and analyzing each coil material, they found out that the issue was due to one of the materials used in the coil from the supplier not being within the tolerance limits.
A high percentage of the coils pass the tests and work fine but as of Friday night, we stopped production and shipments and dumped all coils.
As much as this sounds upsetting and disappointing, we are actually happy to catch this at an early stage and make the right move.
As Simplex+ is an unrivalled product with its performance-price value, we do not want to jeopardize this by even letting a further small percentage of customers experience any issues.
And more importantly, we are ready to take this hit on our end rather than letting any of our valued end users be a part of this.
The new material is received and we are planning to resume shipments as early as next week.
Once again, we apologize for the inconvenience this may have caused but we believe that our valued customers will appreciate our honesty and hard work and putting customer satisfaction before our commercial gains.
Please note that only a portion of the coils are affected by this. If you are experiencing no falsing in wet grass or high stubbles other than a minor chirping sometimes, please do not contact us panicking and please help us to replace those that are determined to be faulty and resume our regular shipping schedule.
Should you have any other questions, please do not hesitate to contact me.
Regards,
Dilek
