E-Trac Xchange difficulty

[Druid]

Has anyone had an error message that the file is not a valid win32 program appear when trying to download a pattern in the xchange program?
Probably my lack of knowledge but I can't seem to get the patterns saved into my E-Trac.

 

[david.di]

You may possibly have a dodgey connection via the cable from your E-trac, through to the usb connection or the usb port may not functioning properly. Try another usb port.

Some info here:

http://www.computerhope.com/issues/ch000726.htm

or

If it's software related, maybe uninstall E-trac Xchange and re install it. If that fails and assuming you are using a Windows PC ,you may want to engage Microsoft Security Essential and/or use the online MS FIX it center to help out with any problems with software.

I am sure that you're aware that the detector needs to be switched on while your doing this pattern download through E-trac Xchange. I tried "download all patterns for E-trac" without connecting to my E-trac and it reports:

"Could not connect to the E-trac. Check the connection and try again."

I'm using windows 7 and tried it on vista and xp. They all work fine and report the same when E-trac is NOT switched on.

Hope I've helped.

daviddi

 

[Druid]

Thanks David,

Much appreciated.

HH,

Drew.