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Kellyco Complaint

ableecke said:
To Kellyco Chick,

Here's one of the frustrations I see with kellyco

I put in an order with Kellyco last Saturday, as they are the only company that carried the coil I wanted to Purchase. Because of this I also order a couple other items simply to consolidate the order and shipping costs.

Well Kellyco had to put one item on back order, so I called the company that I normally like to order from and they had the item in stock.
current status
ordered:
From Kellyco
one 6" coil and detector face cover, package is 2.5 pounds. ordered last Saturday and package is still not expected to arrive until next Tues.
Ordered from NWI detectors:
Sent an email on Sunday to my favored supplier, NWI detectors, asking if they had a lower shaft in stock for my detector.
They shipped on Monday and package arrived yesterday.

no request was made for special fast shipping to either vender, just send as normal where I do not have to pay any additional shipping charges.

so now I have the Shaft and no coil to attach to it
And cost for the shaft was about $3 less than the kellyco price and arrived much faster. This goes for the detector and other items I purchased for NWI. I made no request for special shipping, there was no additional cost of for shipping and items ordered arrive within 4 working days.

When Kellyco says they ship with standard UPS ground transportation, I now beleive someone is actually driving my coil from Florida all the way to Washington State.

I suggest Kellyco think about this as only purchases I will make from them is products only they carry.

Kelyco may be larger than many other venders but that does not mean they have items in stock and there does not seem to be any efficientcies provided do to their larger size.

In this current world of advancing technology and how it is used and preceived to provide easier access and efficiency, I still favor personal service and a voice at the other end of the phone above all else.

Andy
Click to expand...

Andy, will you PM me your last name & address and order or customer number if you have it?
 
PM sent
 
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