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Minelab and their service....

S

southernstyle

New member
I have mixed feeling about my last two Excalibur II's. One is 1 year and 2 months old and the coil started to separate causing the unit to lose depth. My newest one, which is 2 months old has numerous problems aside from the normal things we don't like about the Excals(headphones, knobs and design of shaft). My pinpoint/Disc knob still turns and changes from disc to pinpoint, but it feels stripped inside the unit, meaning it does not have a distinct click when changed, and it will continue to turn. My battery after one month of use stopped working, dead cold, will not take or hold a charge.

Now today I go out and when I submerged underwater I realized my headphone shut off, I couldn't hear anything, so when I came up out of water and the water started to drain out of the headphones, it would lightly shock my ear and the headphones would turn back on. So I picked up the phone and called Minelab and told them what was going on with my 2 month old Excall 800. The Operations manager heard me out, sent me a email for UPS to ship my unit back to them (their dime) and as soon as they receive it they will send me out a brand new one. I am VERY pleased with the way this is being handled and wanted to share this unfortunate problem/solution with you guys on the forum.

Here's a little tip for all who buy a new or have just bought a Excal...... C.Y.A. (cover your a$$) and SEND in your Warranty info or register it online with Minelab!

Still a happy Minelab customer,
Chris
 
Well, at least they made it right.... pretty wierd that you got shocked though.:detecting:
 
I think some of the bashing of Minelabs service was true but the only time I needed service I could not have been more pleased. The battery Ikelite connector was cracked and I sent my Excallibur II in back in the winter. They repaired that plus put all new cables and a new board. When I got my machine back everything worked like a brand new one. And got it back sooner than expected so naturally I think their service is great. Hope everyone is as pleased as I am. HH :minelab::clap:
 
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