I had a beef with Minelab's failure to return calls when I needed my etrac repaired. However, credit given where credit due.
When I finally spoke with someone, they let me know exactly how to return the detector for service. They then called to let me know they had received it at their offices. The promise return date was 30 working days (45 or so calendar days). To be honest, I called to check on the service after a couple weeks just to see if they would answer my call. They took my number and I received a prompt return call. The detector arrived at my front door within about 32 days from the day I sent it in. They did the required repairs under warranty and they replaced my hand grip.
It seem that they have gotten back on track and are providing the type of service you would expect from a top drawer company.
I am a happy camper!
When I finally spoke with someone, they let me know exactly how to return the detector for service. They then called to let me know they had received it at their offices. The promise return date was 30 working days (45 or so calendar days). To be honest, I called to check on the service after a couple weeks just to see if they would answer my call. They took my number and I received a prompt return call. The detector arrived at my front door within about 32 days from the day I sent it in. They did the required repairs under warranty and they replaced my hand grip.
It seem that they have gotten back on track and are providing the type of service you would expect from a top drawer company.
I am a happy camper!