ML Repair Just Fixed My Excalibur Quickly! Super Service!!

[Big Fang Coin Biter]

ML Repair Just Fixed My Excalibur Quickly! Super Service!!

I emailed them with the problem and got a quote on repair. It was a little pricey but reasonable. My Excal had a broken on/off/threshold switch. It ended up being about $30 less than the quote including shipping back to me. It took slightly less than one month to return.

They also gave me some new seals as I requested, checked over the whole machine and pressure tested it to a depth of 200 feet. They called me when they received the machine, when the problem was diagnosed and again after it was fixed, and once for billing. The detector arrived two days later.

I give them an A+. Way to go ML Repair!! Thanks!

HH - Robin

 

[dewcon4414]

Still need to get that repair time down, but sounds good. Considering thats the only location to repair Xcals right now and many other of their machines.... not bad.

Dew

 

[rl48off]

Hey Robin..............nice job with the teeth, at first I thought I was seeing something. Very funny !

 

[Ron from Michigan]

Robin,thanks for the heads-up with your experience.HH Ron

 

[OldBeechnut]

The going rate on that repair? !00.oo to 120.oo?

 

[Big Fang Coin Biter]

n/t

 

[Big Fang Coin Biter]

The quote was $125 US. The bill was $95 including quick return shipping. I thought that was really reasonable. My machine is way out of warranty.
BF

 

[vietvet]

Very good news,maybe they are finally getting their act together,time will tell.

 

[OldBeechnut]

That's not bad considering they are the only ones that have the Pot's, and you have to pull the Board...I just fixed one, takes about 30 minutes for me. So that price is very inline with what they normally charge..between 100 to 120.

 

[Jim Robertson]

Minelab makes great detector's I have three of them and never had to send anything back except for a coil. When you get your service level to the same level as your product you will be top dog. To me they are the to most import factors to become a leader. The cherry on top of the sunday would be folk's that answer the phones when you call and can help you with any question you have about the equipment and how to use it. At that point when you have to take a price increase do to business pressures and cost of goods you will not hear many if any complaints. It is important for all companys to remeber the customer is WHY. Without them all you have is products to sell and no customers.

 

[otlew]

OBN,
Do you have to unstack the boards to replace a pot? Seems like you would.

That's not bad considering they are the only ones that have the Pot's, and you have to pull the Board...I just fixed one, takes about 30 minutes for me. So that price is very inline with what they normally charge..between 100 to 120.

 

[OldBeechnut]

No but you need a very, very slinder, 10mm wrench..

let me check that wrench size again..over Gf's....

Unstacking is almost impossible unless you use chipquik

 

[otlew]

OBN,

Sounds like you need to sacrifice a wrench to the grinder and make yourself a specialty wrench. Easy enough to do.

No but you need a very, very slinder, 10mm wrench..

let me check that wrench size again..over Gf's....

Unstacking is almost impossible unless you use chipquik

 

[OldBeechnut]

Sorry I forgot this OT.....8mm