More Deus issues

[hunter081]

alrighty, now the control box is going to detector electronics. Im just about done with this machine. I love it but its constant issue after issue. Being so new I would hope for a new one but they said they will just look at it and see if its faulty. I can assure you its faulty. LOL

Sorry to rant n rave, I just get bummed as im sure anyone of you fine folks would aldo. This will be issue #4 trying to figure out what is wrong with my deus. I don't know why they just don't replaced the darn thing and make me happy. Now I have to ship the item in again and wait, wait, wait and than hope for the best

 

[Southwind]

WOW talk about bad luck. I've owned 4 Deus's, 3 used 1 new, and never a bit of trouble with any components.

 

[HuntinDog]

Wow is right...
You must have a black cloud over you and your Deus.
I've had two new and one used Deus and never had any problems.
Can you tell us what went wrong with your controller?
With all of my other detectors over the years, if anything did go wrong with any part of a unit I sent the entire unit to their service dept.
That way they would have all the parts to make sure any and all problems could be addressed.
I still feel the Deus is the best machine (for me) out there.
Sorry for the trouble you have had.
I'm sure all will work out.

 

[hunter081]

Thank you southwind and huntingdog. Im just a-ok using the at-pro for awhile. I have debated cleaning this deus up and just selling it. Darn thing is like new still. I don't want to but I hate the call repair, diagnose this, go test it, call back, send this in, receive back, still faulty, call again, try this, call back again, send this in, wait again so on and so

 

[vancemetaldetecting.com]

Well I've never heard of a DEUS having these issues and I've sold a ton . . . . not sure what yours is doing, I'm sorry your going through what your going through

 

[Dign-nbama]

Maybe you could find someone who lives close to ya, that is on this forum that has an XP and is familiar with it, and could check it out before you send it in again.. then you show what it's doing and you could talk it over... just a thought.. . I've got a place that at first I swear mine was falsing but found out a guy has one of those weed whaker fence chargers ,,is what we call them ( these can lay on the ground in several spots and still knock you down if you touch it) ,,,around his pasture and I'm not even close to it and it drives this machine nuts every time I go to the property next door... hope you get it solved soon,, that's got to be frustrating..

 

[mtsheron]

You are kidding!!!!!

Man I would be livid about now! I agree..............if I were the US importer which I assume that is who you are using in MA???? I would say send back the whole enchilada and we will send you a new unit off the shelf! I cannot belileve they have not done this and I assure you on all the forums I go to you are like the only person I have ever heard having such a bad time of this machine! You are certainly the most unlucky cat I have seen my friend! I am praying for a fix so you can get that machine dirty and finding targets!

 

[hunter081]

thank you silverseeker2 and mtsheron, So I called my dealer and requested a new one. He than called Michael at detector electronics. They encouraged him NOT to swap out the control box Or the entire unit as they want me to mail in my control box so they can try and duplicate the issue "probably for their own good". They told my dealer that it shouldn't be a issue as I have the headphones and I can go without the control box for awhile and use the headphones. WHAT?? Come on XP DEUS repair. Im so mad I don't know what to do. I will continue to let everyone know the experience I have had with them and the xp deus product itself. I know a lot of you have not had a issue and its a dream machine and you love it. I know a lot of you never heard of anyone having any major issues. So now that I said that, im posting as we speak on facebook the problems im having.
How can they be so rude as to not bend over backwords to help me out when Xp Deus reputation is so good? I have no idea.

I guess ill just have to bite the bullet and myself bend over backwords to mail them the unit on my dime and time. Wait a few days for mail to deliver to them, wait for a fix, and than wait for it to come back. Heck im even thinking of doing a youtube video if it stops raining on xp deus and the issues so when someone types in XP Deus on youtube they can see my video and complaint. They want to not take care so much of me so ill not take care of them

 

[BerntOut]

BUMMER! I had a "gut feeling" it was the controller that was acting up. Things happen and I bet it gets resolved. Things in life happen and sometimes they happen to you. At least you have another working detector while this mess get sorted out.

 

[mtsheron]

I cannot for the life of me after the repeated issues you had why they just don't say send it back and in the meantime we have a brand new unit being shipped to you overnight. I would certainly let them know how you feel about this unit and maybe would fire off a e-mail to Alain in France! He may be able to get you back in the game or maybe at least some free goodies for being so patient!!!!

 

[hunter081]

mtsheron, GREAT IDEA!!!! Thank you

 

[squirrel1]

What's your unit doing??? If it's not right just contact XP and tell them. Request they send you a shipping label. If they won't do that, ship it yourself. Ship everything so they can check everything out. You are the first person I've heard of complaining about Deus service. Now after they have looked at your unit and you start getting the runaround, then it's time to start complaining. And yes I would contact my dealer just for goodness sake. They may be able to help with the process. Just ranting will accomplish nothing. All things can and sometimes do break. XP offers longer warranty period than most other flagship detector builders. So far I believe all I've seen with Deus problems is 2 coils and a charger or 2. That's not bad. The Deus is getting very popular here in the USA. The cat is out of the bag, so to speak, on its performance and capabilities. I wish you the best in getting your detector resolved. It shouldn't take long. This time of the year is unfortunate with shipping the way it can be around the holidays.

 

[hunter081]

What's your unit doing??? If it's not right just contact XP and tell them. Request they send you a shipping label. If they won't do that, ship it yourself. Ship everything so they can check everything out. You are the first person I've heard of complaining about Deus service. Now after they have looked at your unit and you start getting the runaround, then it's time to start complaining. And yes I would contact my dealer just for goodness sake. They may be able to help with the process. Just ranting will accomplish nothing. All things can and sometimes do break. XP offers longer warranty period than most other flagship detector builders. So far I believe all I've seen with Deus problems is 2 coils and a charger or 2. That's not bad. The Deus is getting very popular here in the USA. The cat is out of the bag, so to speak, on its performance and capabilities. I wish you the best in getting your detector resolved. It shouldn't take long. This time of the year is unfortunate with shipping the way it can be around the holidays.

Just like cars, no matter how many are made there is always a lemon or two. I received the Lemon.

 

[HuntinDog]

Like I said in my post above..

"With all of my other detectors over the years, if anything did go wrong with any part of a unit I sent the entire unit to their service dept.
That way they would have all the parts to make sure any and all problems could be addressed."

Send the whole unit back!!
That way they can run diagnostics on the entire unit.

Contact them direct.. 508-460-6244

Tell them what you have been experiencing.
Ask for a pre-paid shipping label.

Like said before "Just ranting will accomplish nothing"
Good conversation is the best avenue.

I've dealt with the warranty service dept. and found them to be very helpful.
Talk with them and give them a chance to make this right.

 

[Andy Sabisch]

Service from XP in the US has raised the bar and as Squirrel1 said, simply shipping all the parts if you have not been able to test them with a known good unit (as has been suggested) woudl have allowed them to ensure the unit was working right with a minimal impact on hunting - days for turn around is the norm.

Lemons are extremely rare and if you received one, XP will address it. Demands tend to be far less effective than discussing the problems and seeing what they offer . . . . . and as others have posted, service has always been #1 for the service center in the US.

Andy

 

[hunter081]

Like I said in my post above..

"With all of my other detectors over the years, if anything did go wrong with any part of a unit I sent the entire unit to their service dept.
That way they would have all the parts to make sure any and all problems could be addressed."

Send the whole unit back!!
That way they can run diagnostics on the entire unit.

Contact them direct.. 508-460-6244

Tell them what you have been experiencing.
Ask for a pre-paid shipping label.

Like said before "Just ranting will accomplish nothing"
Good conversation is the best avenue.

I've dealt with the warranty service dept and found them to be very helpful.
Talk with them and give them a chance to make this right.

I hear ya. Let me address a few things. I don't think your familiar with the other posts from last week and before huntindog. I have contacted them directly, I have talked to Moe countless times, I have talked to Michael countless times, They advised me the owner of my detector to try a new coil that they believe is the issue. I am now complaining as it wasn't the issue. Waited Than received a dead one. Waited for a new one again, Now having a issue again. I can rant if I chose too. Im frustrated as you would be also im sure. I am openly posting issues as we do not live in a fairy tale world. Maybe some do. I certainly don't. Not everything is peaches n crème. In my situation im frustrated. Customer service is everything. I understand you and your point by "shipping the entire unit in" However im past that. I shouldn't have to "ship the entire unit in" in the first place if it wasn't a defected unit. Now on my dime it looks like that is whats going to happen.
Also you are correct when you say good conversation is best avenue. I agree. But when hiccups happen I will let everyone know. Heres a example...... lets say I never said anything and someone else has a problem same or similar as mine. Now there are two people who share a issue with the product. Im sure I will not be the only one to ever have a issue and someone needs to step up and let the cat out of the bag that YES electronics as fine as XP may have a issue. No mass produced electronic will ever have a 100% rate. Thank you for your response. I do appreciate it

 

[Sleepyjim]

What's your unit doing??? If it's not right just contact XP and tell them. Request they send you a shipping label. If they won't do that, ship it yourself. Ship everything so they can check everything out. You are the first person I've heard of complaining about Deus service. Now after they have looked at your unit and you start getting the runaround, then it's time to start complaining. And yes I would contact my dealer just for goodness sake. They may be able to help with the process. Just ranting will accomplish nothing. All things can and sometimes do break. XP offers longer warranty period than most other flagship detector builders. So far I believe all I've seen with Deus problems is 2 coils and a charger or 2. That's not bad. The Deus is getting very popular here in the USA. The cat is out of the bag, so to speak, on its performance and capabilities. I wish you the best in getting your detector resolved. It shouldn't take long. This time of the year is unfortunate with shipping the way it can be around the holidays.

Excellent post......

Jim

 

[mtsheron]

Not sure it is a rant over just in general total unbelief that a new unit could give so much trouble. I was okay with the response up through the second coil but then it comes to the proper response of.............hey, just send that puppy back and we will deal with the warranty and we have a new off the shelf unit your way that has been field tested to work properly!

 

[hunter081]

Not sure it is a rant over just in general total unbelief that a new unit could give so much trouble. I was okay with the response up through the second coil but then it comes to the proper response of.............hey, just send that puppy back and we will deal with the warranty and we have a new off the shelf unit your way that has been field tested to work properly!

I wish it was the case

 

[Ism]

This whole debacle would likely have been averted had you been directed to send the control box, headphone, and coil back.
That's how I was directed to send mine in for service. How can technicians properly evaluate an issue without inspecting the complete unit?