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More Deus issues
- Thread starter hunter081
- Start date
pulltabMiner
New member
Add me to the list of satisfied XP customers. I've owned my Deus for about 2 years now and I've had no problems whatsoever.
Sleepyjim
Member
I am sure XP will do what is needed, I have never heard anything but very good reports from them. As I said in a previously removed post a complete swap would be my choice.....Better to send everything, get it fixed or whatever than bit and piece it, saves time in the long run.....
Hope all works out, keep us posted.
Jim
Hope all works out, keep us posted.
Jim
Must admit this is becoming a very bizarre problem,what i mean by this is that yes i can understand one possibly 2 problems of course anything that is electronic and man made could fail at some stage in its life,as a generl rule a electronic item will either fail in the very early days or old age these are usually the 2failure time durations.
Of course no one like problems and usually the makers and support usually put thing right pretty quickly,going back to this bazarre problem but 3-4 major failures on different items ie coil,controller and i am not sure of the other problems but having these amount of failures in such a short time and these various items must be put together in different parts of the factory so i doubt that they are linked.Why all these failures have occured i am not really sure why and i guess it will all come out after XP have checked all the various systems on your Deus.
Another thing that seems crazy and i have not really heard before is after a failure of say a controller or coil most manufactures jump through hoops to make the owner happy again and from feedback in the UK and in Europe as a whole have not heard of any major problems in the same league as what you are having,the dealer or supplier of your unit do not seem to be helping as much as a normal dealer would,why i dont have a clue but normally it would be sorted out much quicker than your problem.
The dealer saying they are awaiting feedback from XP is not the normal as the contract was between you and the dealer and it should be him that is pulling out all the stops ie replacing the Deus quickly and then they get in contact with XP but once again this is not happening.So apart from the major problems that you are having and i can fully understand you being peeved about it but something does not sound right about this whole scenario and i cannot work it out.
Hope you get it all sorted out very quickly as most of us hope it will be,in all the years i have been detecting i have never had a problem with either a detector or detector related product but yours must be a rare case indead.
Good luck
Of course no one like problems and usually the makers and support usually put thing right pretty quickly,going back to this bazarre problem but 3-4 major failures on different items ie coil,controller and i am not sure of the other problems but having these amount of failures in such a short time and these various items must be put together in different parts of the factory so i doubt that they are linked.Why all these failures have occured i am not really sure why and i guess it will all come out after XP have checked all the various systems on your Deus.
Another thing that seems crazy and i have not really heard before is after a failure of say a controller or coil most manufactures jump through hoops to make the owner happy again and from feedback in the UK and in Europe as a whole have not heard of any major problems in the same league as what you are having,the dealer or supplier of your unit do not seem to be helping as much as a normal dealer would,why i dont have a clue but normally it would be sorted out much quicker than your problem.
The dealer saying they are awaiting feedback from XP is not the normal as the contract was between you and the dealer and it should be him that is pulling out all the stops ie replacing the Deus quickly and then they get in contact with XP but once again this is not happening.So apart from the major problems that you are having and i can fully understand you being peeved about it but something does not sound right about this whole scenario and i cannot work it out.
Hope you get it all sorted out very quickly as most of us hope it will be,in all the years i have been detecting i have never had a problem with either a detector or detector related product but yours must be a rare case indead.
Good luck
beepsilver
Member
Mega B said:
I like what you're saying here and I agree. I recently asked dealers to respond to my post on this subject, but only heard from one dealer...very interesting indeed. http://www.findmall.com/read.php?83,2127711
UPDATE: The email did it. I sent france a email. I don't know who reads them or if they are direct to the owner but I am pleased to say within 30 mins I got a reply. Not a automated one neither. A stern reply from XP in France stating they will call here and see what the issue is and will take care of it.
Low and behold 20-30 after that my dealer calls and states he just got a call from Michael at detector electronics and that either he himself will give me a complete new ws4 package or they will. So I told my dealer I will call them directly as I want a call tag in return to ship the old one back. Michael got on the phone with me and was super nice and said they decided that they want to make me happy after talking with his brother Daniel and I have the choice of getting one sent straight from them or my dealer. Michael was super nice on the phone and was willing to help out. Why now?
Moral of the story is if the lion, tin man and scarecrow cant help you than go straight to the Wizard. In this case whoever it was that received my detailed email mail in France, GOD BLESS YOU!!!!
Thank you everyone during my long flight of issues and being there to hear me out.
Low and behold 20-30 after that my dealer calls and states he just got a call from Michael at detector electronics and that either he himself will give me a complete new ws4 package or they will. So I told my dealer I will call them directly as I want a call tag in return to ship the old one back. Michael got on the phone with me and was super nice and said they decided that they want to make me happy after talking with his brother Daniel and I have the choice of getting one sent straight from them or my dealer. Michael was super nice on the phone and was willing to help out. Why now?
Moral of the story is if the lion, tin man and scarecrow cant help you than go straight to the Wizard. In this case whoever it was that received my detailed email mail in France, GOD BLESS YOU!!!!
Thank you everyone during my long flight of issues and being there to hear me out.
True I agree. In fact I have thought that is what they might think I was up too. But let me burst a bubble here. The first week I had it I was calling Moe and he was doing his best to try and figure out why I was having severe false issues while machine throwing number 25 and sticking on it.Southwind said:
Now one week later hunting with my dealer also having a issue. Calling moe again and trying different settings ie: lower GB, up the GB mess with disc notch etc etc
month and half later called Andy Sabisch and let him hear my headphones over phone as machine went crazy making a bap, bap, bap, abap, bap sound acting completely unstable.
all the way up to trying a different coil as a few have been known to be bad straight from the get go according to Xp themselves.
So yes I agree with you the entire situation seems like a new detector that is 2 months old is out of date and deserve a new one
beepsilver
Member
Congratulations Hunter--you earned it!