More Deus issues

[hunter081]

Good for you and great on XP!

Seems XP believes in the "Lemon law".......Even if they did not have to.

Jim

I agree. Thank gosh for that

 

[ecoast]

UPDATE: The email did it. I sent france a email. I don't know who reads them or if they are direct to the owner but I am pleased to say within 30 mins I got a reply. Not a automated one neither. A stern reply from XP in France stating they will call here and see what the issue is and will take care of it.

you're not alone.

I, too, got no where with them on an issue; spent 1/2 hour on the phone with them (Michael= OWNER) as they are US distributor and I had bought from defunct dealer. He steadfastly held his position and would not help.


As soon as I emailed France, same thing --immediate result.

Not sure why you have to beg Mass. to 'do the right thing', hope it's resolved for you with replacement unit.

 

[hunter081]

Thanks ecoast. It truly was resolved lightning fast after I sent a email to france.

 

[Southwind]

The importance of buying from a dealer who stands behind what they sell.

 

[hunter081]

I agree but in this czse had nothing to do with the dealer

 

[ecoast]

exactly.

what happens if the dealer goes out? Or drops the product line? Or sold NOS as current? or...(fill in the blank)

You go back to distributor/manufacturer.
Who, with proper purchase info/paperwork,is compelled/obligated to service ANY warranty situation, imho

They ARE XP America...according to the url


been SO spoiled by White's...I guess.

 

[Southwind]

Yup ecoast, we get so used to American service we often forget what can happen when we buy a foreign made machine. Won't stop me, I still love my Minelabs & XP, but makes you think.

 

[silverseeker 2]

Way to go Bro! It's the SQUEAKY wheel that gets the OIL...
Even though some feathers got ruffled...
Glad it's all working out and when you get the NeW DEUS,
you will never look back and you'll be glad you hung in
there. If your hunting buddies don't use a DEUS, they
will after they see you in ACTION!!! The Best of LUCK!!!
Speaking of SQUEAKY WHEEL, Curious as why my post was removed
on just giving my OPINION on this MATTER!!! OH Well , there's a 1rst
time for everything... I didn't think I OFFENDED anyone on the Forum here,
and if someone was OFFENDED, I sincerely APOLOGIZE!!! Just offered
my opinion on the matter.
silverseeker 2

 

[BerntOut]

 

[hunter081]

Thanks again everyone

I received a email last night stating it should be here either Monday or Tuesday. Keeping fingers crossed. I might as well stick it under the tree when it shows up and ill have something to look at Christmas morning

 

[strick]

Great! Glad they took care of you. I have a vested interest in one as well.

Strick

 

[newuser]

Hunter081,
Your persistence and patience will hopefully pay off with the find of a lifetime.
Good Luck

Eric

 

[alex74]

Sad enough that it was necessary to contact XP France in order to find a solution. That's poor service...