PokerShark
Member
Well I just got off the phone with Whites support and they confirmed what I already suspected - my 10DD is on it's way out of service. And once again, Whites stepped up and are putting a new one in the mail in the morning. Look folks, support really does not get any better than that I am here to tell you!! They just took what is a lemon for the customer and turned it onto cool, clean, and refreshing lemonade that goes down smooth and I love it!! What an awesome company they are and I think you would be industrial strength stupid to go with one of those brand X or Y companies out there that don't give a rip about their customers!!
Here's the deal on the coil and what it was doing:
For some time I have noticed that when I accidentally brush it against the grass while sweeping in a park or grass covered lot it would give a false signal. Now I am not bumping again a pole, tree, or some other solid object mind you, this is just GRASS. It would be understandable if it was hitting a solid object because this is precision hardware and it would be prone to these types of things.
When I took it with me to Virginia last month the detector went ballistic with that coil attached in the front yard of my old homestead. I could hold it in the air or on the ground and it would randomly hit phantom targets not moving the coil at all. I though it may be terrestrial interference but the proximity of the rural power poles running along the property did not seem to influence the behavior as it did so near or far from them and at times would not do it directly under the poles. The point is, the "noise" so to speak was purely random as near as I could tell.
The final straw came when I hit the beach last night and the detector would go into immediate overload the moment I activated the salt beach program. This happened with the coil on the ground or in the air it made no difference. It did this one time before and I just avoided the salt beach program, but this time I did a full reset on the program which made no difference and then bypassed the Sunray probe to no avail - the coil was the cause because the detector was normal the moment I disconnected the 10DD coil or when I plugged in my 4x6 coil and fired it up - all was good. Thus I isolated the 10DD as the root cause and Whites was more than happy to immediately send out another one - no muss, no fuss and I love them. And the transferable warranty I might add!!
Whites you are spoiling me with this great service. The cable company is going to hate you if I ever have to call them for service because you have raised the bar so high!! 
The Shark
Here's the deal on the coil and what it was doing:
For some time I have noticed that when I accidentally brush it against the grass while sweeping in a park or grass covered lot it would give a false signal. Now I am not bumping again a pole, tree, or some other solid object mind you, this is just GRASS. It would be understandable if it was hitting a solid object because this is precision hardware and it would be prone to these types of things.
When I took it with me to Virginia last month the detector went ballistic with that coil attached in the front yard of my old homestead. I could hold it in the air or on the ground and it would randomly hit phantom targets not moving the coil at all. I though it may be terrestrial interference but the proximity of the rural power poles running along the property did not seem to influence the behavior as it did so near or far from them and at times would not do it directly under the poles. The point is, the "noise" so to speak was purely random as near as I could tell.
The final straw came when I hit the beach last night and the detector would go into immediate overload the moment I activated the salt beach program. This happened with the coil on the ground or in the air it made no difference. It did this one time before and I just avoided the salt beach program, but this time I did a full reset on the program which made no difference and then bypassed the Sunray probe to no avail - the coil was the cause because the detector was normal the moment I disconnected the 10DD coil or when I plugged in my 4x6 coil and fired it up - all was good. Thus I isolated the 10DD as the root cause and Whites was more than happy to immediately send out another one - no muss, no fuss and I love them. And the transferable warranty I might add!!
Whites you are spoiling me with this great service. The cable company is going to hate you if I ever have to call them for service because you have raised the bar so high!! The Shark
