I will try to help you out, some have helped me and I realized what I was doing wrong.this is what I came up with.first I put a copy of etrac exchange in my documents file.#2 right click on the pattern program or the download target next to the pattern program select save as target.this will allow you to save it to your document file.you can not load pattern from file to etrac exchange program without having the etrac plugged in to your computer. this is were I was getting mixed up.#3plug in the etrac to the computer #4 open etrac exchange program on your computer select I want to target,open mode from file , at that time your document file will come up and you select the pattern you want from your file at that point you can look at it in the exchange program or load it to your etrac or save it what ever you want to do.the hole key to this is the etrac has to be plugged in to your computer to use the exchange program.I hope this helps , it works that way for me. thanks Mike