Teknetics Service

[txquest]

I am impressed. I just got a new T-SE, and I like this machine. Anyway, while assembling the unit for the first time, I noticed a hairline crack running down the seam on the upper end of the lower stem. Not exactly a fatal flaw, but it was aggravating for being on a new unit. I decided to contact First Texas and go thru the steps on trying to get it replaced. I did everything according to the manual, got the packaging ready and made a copy of the invoice, and then called First Texas to get the repair number. Talked to one of the nice ladies in the repair section. I explained the situation, and all she wanted was my shipping address and advised she would have a new lower stem enroute. I was somewhat surprised how easy this was taking place. I asked her " Do I need to ship the broken rod back to you along with a copy of the invoice?". To my amazement she replied " No that is not necessary, I trust you". I was somewhat shocked. You don't hear about a business nowadays operating like this. Where is all the red tape? No wonder they call First Texas "First". Many thanks Txquest.

 

[jim tn]

Good to hear. I have had only one issue with a F T detectors, my Omega, and when I talked with Hector about the problem I also mentioned that I was going on a trip in nine days and would like to have been able to take the Omega along. I shipped it that day, next day Fed X and low and behold, I had it back five days later fixed and ready to swing. Yes, great service. HH jim tn

 

[Terry/TN]

I to have had outstanding service from First Texas! Therefore, I am not surprised they handled you situation in a "FIRST Class' manner.
HH
Terry

 

[TerraDigger]

FTP takes excellent care of their customers. Bar None...........I was a dedicated White's guy for over 20 years........and their service is excellent....and so is FTP.......Felix @ FTP is awesome.

 

[Big Boys Hobbies]

They really take care of the customers!

 

[jmaryt]

it always pays to give the customer the "benefit of the doubt"
it's personifies "good public relations"...just sayin'

(h.h.!)
j.t.

 

[all iron]

can someone direct me to a phone number
I would like to send my Omega 8 back for repair
I'm pretty sure the speaker jack is the problem with my intermittent audio response loss

 

[all iron]

disregard.... found it! ( clicked on the icon on the main page :clsoedeyes:

You know, I'm still not 100% sure its not my grey ghost headphones
My other cheap pair of headphones work just fine

Thinking about buying a new pair

Anyone have any recommendations?

 

[jim tn]

I really like my Gray Ghost phones, but after giving a couple pair of cheaper ones away to guys just getting started in the hobby I ended up with no back ups and opted to give the Black Widows a try. Although I haven't used them all that much yet, they seem to have great sound and are very comfortable. HH jim tn

 

[all iron]

If i buy a new pair of grey ghost, i thought i would get a pair that has the plug in adapter on the headphones also.

 

[TerraDigger]

Ama*zon has the Koss QZ-99 for $41.00. This includes shipping. Another Teknetics user here bought them on my advice. He loves them. Just do a Koss QZ-99 in the search box for the post. These headphones were specifically made for metal detectors & scanners.

 

[Dirt Poor]

Good to know about the service. I've been digging for 35 years, but just ordered my first Tek. It's a T2.