Thumbs-up to Minelab Service

[doc1964]

Back in December while out detecting an older farm house with my brother - my coil wire (at the coil) went bad - what a bummer! I recently got around to contacting Minelab service, got an immediate response with an RMA. Put it in the mail on a Monday and had a new replacement back on my machine the following Wednesday! Kudos to the service department for the lightning fast turnaround time - I figure we'll be able to detect here in Michigan by about the end of JUNE

Thanks guys for the great service.

 

[sube]

Same thing happened to my coil ,great service is all I can say . I think June is being a little optimistic . sube

 

[Bell-Two]

Great news Doc, I have had nothing but great response from them as well!

 

[ML]

Real good to hear. No doubt Minelab has someone reading this (and other) forums. Hopefully everyone gets similar support in the future.

 

[Buried Crap NJ]

Great to hear Minelabs is taking the turn towards thumbs up! Any issues I have had have always been taken care of. I think they problems were with the move and new staff at the beginning?
BCNJ

 

[Bell-Two]

Real good to hear. No doubt Minelab has someone reading this (and other) forums. Hopefully everyone gets similar support in the future.

I was told by a tech that they do read the forums every day so they are paying attention. He also stated "The perception is Minelab is some big company, it is not. LOL"

 

[maansman]

Wow...that's great. Give us some reassurence of the warranty help....I have heard many say Minelab lacks what White's does in quick response to warranty/repair issues....glad to see that is not the case.

- Mark

 

[wvrick]

Good to know, I have never had to use customer service but glad to know ML stands behind their products.