Update on my Safari sent in for repair

[Treasurechic]

I got a call from Minelab today letting me know that they had received my Safari and the tech would be following up with me. I thought that was a good start to what will hopefully be an easy experience ( and hopefully quick!) I will keep you posted. I hope Minelab realizes that good feedback on their service can be the deciding factor for people looking to decide what detector brand to go with!

 

[KinTN]

Thanks for the update. I agree that customer service is an important part of the decision in what to buy.

 

[kschae4]

Hopefully the fix is simple and they can get it returned to you pronto.

 

[Treasurechic]

I called Minelab on Thursday for an update on my Safari, customer service answered the phone right off and was very friendly, he told me my machine was due to be diagnosed/repaired early next week as they have a 10 business day policy for repairs which means that the day they receive it they calculate 10 business days from then to repair it (unless they are able to get to it sooner which they try very hard to do) on the 10th day or possibly sooner, they ship it back to you. Great policy! I told the customer service rep. I was a member of this forum (for many years I might add) and if all goes well they will get nothing but praise from me and if your machines are the best, and your service is the best as well as one the best warranties now available,( 3 years transferable you cant beat that compared to their old warranty) your machines will sell like hotcakes! I will update everyone next week.....

 

[Treasurechic]

Still waiting for my Safari. Better be back this week.... getting impatient.

 

[kschae4]

TC- Understandable to be impatient, let's hope they can escalate and improve the 10 business day policy for you. Do you have a back-up unit to use or a tool /hobby store to rent from in the meantime ?

 

[Treasurechic]

I borrowed an x Terra 30 from my mother and have been out with it but its not the same.