Where to send e-trac for repair?

[Acornhead]

Something is definately wrong with my machine. Went last night
Seemed good, did noise cancelation and checked
Coil jack connection to
Make sure it was tight. Found an Indian a few wheaties. However, today started the weird low tones
After 15 minutes. Lowered the sens to +2, noise canceled about 10 times. Raised the coil and swept it over
The Indian, no sound. Dropped it on the ground, swept the coil, no sound? I live in buffalo, ny.
Where would be the best repair location? Called Minrelab over and over
No one picked up, no answer machine? What's that about?
Des in Buffalo

 

[ironsight]

You sure seem to be having a lot of issues with your etrac.

Before you send it in, a couple basics;
-Indian IDs can be inconsistant as hell especially the deeper ones. Did you try sweeping over a modern clad Quarter?
If the etrac recognized the Quarter i'd suspect your pattern is nulling out that Indian. Indians can sometimes ID conductive lower than a zinc penny for example.
Try sweeping the Indian with a wide open Quick Mask. If it detects the Indian, there's likely pilot error.

-Far as the low tone unstability, sure hope you're not doing your testing in the house. Are you?

If you're still convinced the etrac is toast, try a Master Reset. You'll lose any custom patterns.
A Master Reset is probably one of the first things the Minelab tech will have you try.

By the way, i've never had a serious problem contacting Minelab tech support in Illinois. Yeah i did have to call a couple times to get someone over there to answer.

 

[Acornhead]

Thanks for the suggestions. No I was testing it outside. As far as the Indian I just found it 10 minutes prior so my pattern was definitely picking up Indian head pennies. I'll try the master reset. I've used the machine a lot. Somethings definitely not right

 

[mike4663]

I have sent mine in twice this season, I always emailed them and they always got back to me within a couple hours or less. Super fast turn around time(called me on around noon to talk over the problem and it was back to me the next day).

 

[Acornhead]

Sounds good. But where did you send it? I live in Buffalo New York. Bought it
From gold digger in New Jersey so I'll try him for suggestions.
Looks like there 's one in Florida

 

[DonM]

Have you tried using a different coil - just to rule out that it is a bad coil?

 

[moonshine]

if you do have to send it in, from my one experience with them its a fast turnaround and they will fix you up right. I would also suggest just doing a complete master reset....who knows something might have gone loopy.....worth a try at least.

 

[mike4663]

Its goes to Lisle IL, its the outskirts of Chicago.