Seeing Double

[Goldmanjace]

n/t

 

[pullringking]

Hi all, just an update on situation.... As I said , I sent the E-trac back and had an E mail to say received by Minelab next day and they would be in touch. Following day had a couple of calls from service dept to confirm details of problem and after testing to give the prognosis. They have confirmed that the double crosshair is a glitch in the software but have no remedy at the moment to correct it, however they tested and confirmed that it is to do with the machine working in 3 frequency ranges and that when it occurs it is the board showing two targets where it should only show the strongest target signal.
They also guaranteed that it has no adverse effect on the processing and functioning of the E trac which I am happy to accept after a long Q&A session with the Service engineer ( I am from an electronic engineering backround and can tell bull when I hear it but he was honest and straight shooting).
I was also advised if they revise the software they will collect, update and return my machine at their cost. I was initially worried that this glitch would develop further and this was taken on board and for my peace of mind they offered to replace the Processor board whilst advising that the glitch may still re-occur.
The other issue I had was the short cable on the Koss headphones as I was used to a longer one which allowed me to place the machine down without taking the phones off every time.
So within 3 working days I received my E back with a new processor board complete with display screen and touch pad replaced, my phones were fitted with a longer stronger cable and a letter outlining the work done including serial numbers of board replaced and the offer of software update if developed. As a good will gesture for inconvenience I also found enclosed a Minelab shirt, hat and maglite torch.
From the minute I sent an E mail outlining my concerns I was treated with courtesy and respect and as well as E mails they had the decency to phone me along the way. I was thanked for taking the time to return the machine as it allowed them to see the issue first hand and log it for the attention of their development team.
I hope this alleviates any concerns that some of you like I have had about this issue.
Finally I would like to say if any of you have any concerns or questions, please contact Minelab. They are a pleasure to deal with and it is reassuring to see that great customer service is still available with people willing to listen and go out of their way for their customers.

 

[Delta Digger]

Thanks for posting that pullringking. I have 3 years and two months left on my warranty. Hopefully by then they will have it figured out and I will get back a like new detector.

 

[moonshine]

just for the heck of it for a few minutes i switched over to that screen and didnt see moe than one crosshair. im glad they treated you well....with these modern machines anything is bound ot happen.

 

[Delta Digger]

Moonshine do a pinpoint first and then go back to the screen.

 

[pullringking]

Spot on Delta, thats when the glitch occurs.

 

[moonshine]

are you saying it will do it WHILE pinpointing? i tried it in the middle of a hunt, so im sure i had already pinpointed some targets. Ill mess around with it agin.