Tony, it wasn't damaged in shipping, someone used 2 inch packing tape as a screen protector(?) what you see is the adhesive that remained after removing the tape. I know not to use any solvents on plastic so rubbed it off with my thumb, only took about 45 minutes to get it all off...except for a couple blemishes that I suspect is damage from a solder splash/ball hitting it. Bummer cause it was only about 5 months old and went in as new condition, not a mark on it.
So I email Felix to let him know about this, and that the disc/all metal knob now doesn't turn, the tech had installed it wrong but I fixed that too. Wasn't looking for him to make it right, just letting him know so it wont happen to the next repair customer and he replies something along the lines of " don't do anything, I will send a replacement"...... uhh, OK, I just told you its been fixed and cleaned right? I receive the replacement detector and its used,(someone else's detector that must have been replaced and they sent me his repaired unit), do some side by side comparisons and find the replacement is noisy/chattery and the ID is not stable. Email Felix to let him know I will return the replacement (and why) and reiterated that I am fine keeping my original. He replies sorrta snarly "wish you had let me know that before I sent it",
....uhh, I did!
That is just one example of several miscommunications by him. I will air no more dirty laundry. Now... in all fairness, is it possible Felix was away on vacation and someone else was dealin with customers using his email address? But again I'm really not here to bash him, I've read many posts about excellent customer service from Fisher and I don't doubt it, but as with any business ..sometimes they blow it.