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Well here's something I just found out today when I called to get an update on my cz20 repair..

Mark ( ohio )

Well-known member
Called fisher about 20 minutes ago to talk with felix on how the repair on the cz20 was going.. The receptionist tells me felix is no longer with fisher !! Now I'm baffled/worried on how long its gonna take to get my detector back in my hands . Its been there about 2 weeks now, hopefully shipping out pretty darn soon.

Will update as time progresses. Mark (ohio )
 

C.J.M.

Well-known member
Felix was the only guy I trusted the rest could care less especially the Teknetic group that sent me the wrong part # after I had paid for it.They never sent the right part and never got a refund!!I sent the part back with all the tickets and still I never got nothing.Stay away from Juan if you call!!:mad:
 

Tony-Ok

Well-known member
I gotta feeling it won’t be long before Fisher phases out the complete hobby division of the company. The parent company is into more commercial products, night vision , etc. What do the rest you guys think ……. No new hobby detectors in years …. Just my thoughts 🇺🇸😃🇺🇸
 

Flydo

New member
If I'm not mistaken Felix is more of a supervisor right? Felix is not rolling up his sleeves and repairing everyone's detector. So unless all the skilled techs also left, in the end it will be repaired just as well as pre-Felix.
Myself, I was communicating with him via email and it was quite apparent he had NO COMPREHENSION of written English! Well just a tiny bit, but not enough to be dealing with customers. Perhaps he comprehends English fine via phone?
But I'm not here to bash him, in the end I got my detector repaired in a timely fashion even though they trashed the screen, OK maybe I should reconsider that "skilled techs part"
 

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Mark ( ohio )

Well-known member
If I'm not mistaken Felix is more of a supervisor right? Felix is not rolling up his sleeves and repairing everyone's detector. So unless all the skilled techs also left, in the end it will be repaired just as well as pre-Felix.
Myself, I was communicating with him via email and it was quite apparent he had NO COMPREHENSION of written English! Well just a tiny bit, but not enough to be dealing with customers. Perhaps he comprehends English fine via phone?
But I'm not here to bash him, in the end I got my detector repaired in a timely fashion even though they trashed the screen, OK maybe I should reconsider that "skilled techs part"
I totally DISAGREE on your assessment of Felixes comprehension of written english. I had numerous phone conversations and written emails back-and-forth with him and he seemed to speak very well and very knowledgeable on what needed done and how to go about it. I hope second in command is just as good as the first was.

JMHO Mark ( ohio )
 

Tony-Ok

Well-known member
If I'm not mistaken Felix is more of a supervisor right? Felix is not rolling up his sleeves and repairing everyone's detector. So unless all the skilled techs also left, in the end it will be repaired just as well as pre-Felix.
Myself, I was communicating with him via email and it was quite apparent he had NO COMPREHENSION of written English! Well just a tiny bit, but not enough to be dealing with customers. Perhaps he comprehends English fine via phone?
But I'm not here to bash him, in the end I got my detector repaired in a timely fashion even though they trashed the screen, OK maybe I should reconsider that "skilled techs part"
If your detector came back with a damaged screen, you need to send it back …… I have have several detectors worked on and not once did it come back damaged…. Maybe it was damaged by shipper ????
 

Flydo

New member
Tony, it wasn't damaged in shipping, someone used 2 inch packing tape as a screen protector(?) what you see is the adhesive that remained after removing the tape. I know not to use any solvents on plastic so rubbed it off with my thumb, only took about 45 minutes to get it all off...except for a couple blemishes that I suspect is damage from a solder splash/ball hitting it. Bummer cause it was only about 5 months old and went in as new condition, not a mark on it.
So I email Felix to let him know about this, and that the disc/all metal knob now doesn't turn, the tech had installed it wrong but I fixed that too. Wasn't looking for him to make it right, just letting him know so it wont happen to the next repair customer and he replies something along the lines of " don't do anything, I will send a replacement"...... uhh, OK, I just told you its been fixed and cleaned right? I receive the replacement detector and its used,(someone else's detector that must have been replaced and they sent me his repaired unit), do some side by side comparisons and find the replacement is noisy/chattery and the ID is not stable. Email Felix to let him know I will return the replacement (and why) and reiterated that I am fine keeping my original. He replies sorrta snarly "wish you had let me know that before I sent it",
....uhh, I did!
That is just one example of several miscommunications by him. I will air no more dirty laundry. Now... in all fairness, is it possible Felix was away on vacation and someone else was dealin with customers using his email address? But again I'm really not here to bash him, I've read many posts about excellent customer service from Fisher and I don't doubt it, but as with any business ..sometimes they blow it.
 

virginia digger

Active member
Maybe Felix went to Garrett......their in the same state. It seems Garrett is the only detector company that still has outstanding customer support.
 

autopilot42

Well-known member
I gotta feeling it won’t be long before Fisher phases out the complete hobby division of the company. The parent company is into more commercial products, night vision , etc. What do the rest you guys think ……. No new hobby detectors in years …. Just my thoughts 🇺🇸😃🇺🇸
 
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