Went from happy to pissed pretty quickly.

[Kieth-Tx]

My battery compartment flooded on my CTX so I sent it to Kellyco 2 months ago. Warranty was up in June they said. OK...I still need it fixed. Going on a planned hunt this coming weekend but as of last week I still had no machine. Called and told them the situation and they got the unit done and shipped. I signed for it from Fedex today....awesome!!! But the happy face was short lived because opening the box a piece falls out. Hmmm. Upon further investigation the unit was wrapped great above and below but the unit had no protection on the ends. The clip actually broke the battery case in two spots so the whole end piece is toast. Water hunt is now shot to hell.

 

[Jason in Enid]

That sucks!

 

[tcornel]

Take photos of the box and file claim with Minelab/Kellyco and or FEDEX.

Is your beach hunt anywhere near Orlando? They do have walk in service.

They botched a repair job and paid for overnight both ways. That won't help for this weekend though.

 

[Kieth-Tx]

Called Marty at repair center...he asked for pictures. Sent pictures of damage and shipping box. He was not happy with boxing. They are taking care of it.

 

[tcornel]

I am glad they are doing the right thing, as expected. Good company, overworked people,

 

[martygene]

i live near Buffalo, New York... if your close to here you can use mine

 

[Kieth-Tx]

Martygene,
I truly thank you for the offer....but I am in far South Texas! It is people like you that make this hobby fun and enjoyable. You have a standing offer for a relic hunt if your ever down this way!
I have a CZ-21 as my backup but it is not even in the same ballpark as th CTX.
Thanks again
Kieth

 

[UtahRich]

OUCH !

 

[jas415]

Keith, just for grins, what exactly (if you know) was replaced/repaired and what was the cost? Lots of us are either out of warranty or on the last year, so it helps to make decisions regarding getting new machine or repairing. Dont go sneaking on PINS??? lol

 

[mascard1]

Sucks it got broke....Took three months to get e-trac fixed......I was not happy with Kellyco.....but they have your b...lls in a sling.....only one with parts to fix!

 

[Kieth-Tx]

My battery compartment flooded and the pins badly corroded overnight. They replaced the end housing and my internal speaker(never worked) for 205.00 which I think is very reasonable.
Kieth