Guys, as Ive stated before I stand by Bart Davis, hes called and emailed over and over again. I think Mike Scott is out sick, my customer rep guy is being really nice but he said he's sick as well and should be home in bed, their computer system is down again.........all that being said they are over nighting me a new machine. Some of you have hit up on the real problem. How many of these things went out and how many people havent researched their machines and even know that they should have BP and cache mode on their LTD machines and don't? Im the type of person whos been known to eat the wrong dish at a resturant just because I hate for the people to have to take it back and redo it but hell this is a $1000 plus dollar piece of equipment and I think people should know about problems like these and I want the company reps to know not just the customer service guy I talk too.
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Fisher drills me a second time!!!
- Thread starter bg64vw
- Start date
TerraDigger
New member
But it doesn't absolve them of poor quality control. And this puts the customer & dealer through the paces. Mislabling a detector is a major error and shouldn't be so lightly dismissed or excused with a overnight ship of a new unit.
Just think if companies that manufactured explosives made this kind of error.
My opinion..........there is a real problem with First Texas in regards to quality control.......that should not be quickly dismissed.
Now....let's see if the moderators delete this post?
Just think if companies that manufactured explosives made this kind of error.
My opinion..........there is a real problem with First Texas in regards to quality control.......that should not be quickly dismissed.
Now....let's see if the moderators delete this post?
Fisher is making it right. I believe it was just an error in manufacturing... it happens. As for the broken unit, it happens too. All it takes is one drop the right way and if the packing shifted, and now its broken. Another thing to consider is that the unit was repaired and the wrong head accidentally gets put on the LTD/SE shaft. Its a far cry from fraud though. It just gets frustrating for the buyer who wants to detect the weekend. Fisher has been in the business far too long to let this go. It'll be addressed I'm sure.
Some are making comments like this kind of thing has only happened with F T. Think about the auto industry. How about the airlines and what they put passengers through. What about other companies in this hobby? For every one of these kinds of situations that get posted about, there are literally thousands of other satisfied customers that don't say a word. Just because one had a bit of bad luck doesn't mean it is an epidemic with shipping of all LTD/SE. Fisher/F T will make it right...and apparently are already doing so. HH jim tn
TerraDigger
New member
Just as a side comment to my prior post: I don't think First Texas would/does anything to hurt their customers. That would be untrue and unfair to state such.
But do realize this, in a majority of cases, it is the detectorists themselves who bring these issues to the light of day, and if they didn't post about it, the manufacturers, in many cases, wouldn't resolve the issues.
I am a new T2 owner...and simply want to ensure that my detector company is the best it can be.............and I think First Texas is striving to achieve this......but it doesn't mean that issues should be swept under the rug.
But do realize this, in a majority of cases, it is the detectorists themselves who bring these issues to the light of day, and if they didn't post about it, the manufacturers, in many cases, wouldn't resolve the issues.
I am a new T2 owner...and simply want to ensure that my detector company is the best it can be.............and I think First Texas is striving to achieve this......but it doesn't mean that issues should be swept under the rug.
Well I put up another post giving credit where its due for Mike Scott calling me but I will repost it here on this thread as well. I will add Mike wanted to give me some gear and I said no thanks, I appreciate it but I wasnt looking for anything free just to get the detector lined out. He said he would send me gear anyway and it might be the wrong size if I didnt tell him what size I wore. I do appreciate him calling as my post points out I just wanted to ensure this didnt happen to other customers and they told me they checked their stocks for any others so that was good to hear. Below is what I posted under the thread "Fisher is trying to make it right"
Just as Im quick to outline the problems I have had with my F75 LTD I'm equally quick to point out the positive. The customer rep got my situation lined out this morning and called to say my machine would be overnighted and Mike Scott called me a short time ago and was very apologetic about the situation. I feel bad for having to post all this information online but it got the appropriate people involved that might not have if I had just dealt with the customer rep alone. They ensured me that they were checking stock to ensure other machines like this werent being sent out. Im sure I will love the machine if it the correct one comes in and works properly and I hope that the problems I have experienced and made known to Fisher will in some way help eliminate similar problems for future customers.
Just as Im quick to outline the problems I have had with my F75 LTD I'm equally quick to point out the positive. The customer rep got my situation lined out this morning and called to say my machine would be overnighted and Mike Scott called me a short time ago and was very apologetic about the situation. I feel bad for having to post all this information online but it got the appropriate people involved that might not have if I had just dealt with the customer rep alone. They ensured me that they were checking stock to ensure other machines like this werent being sent out. Im sure I will love the machine if it the correct one comes in and works properly and I hope that the problems I have experienced and made known to Fisher will in some way help eliminate similar problems for future customers.
TerraDigger
New member
by both Mike Scott and BG64VW............a win-win.
Caretaker me
Member
I've been saving for 3 years for a new detector, and going back and forth to which brand to buy, after hearing this I guess I'm going First Texas.
If some of you don't, read the other brands/models forums, be it here, or on other sites. Various problems, whether with delivery, quality control, customer service, and so, are had by all at some time or another. I'm not defending what happened here, but situations like this do occur with all mfgs...and probably will from time to time until everything is handled by robots. It still boils down to "service after the sale" and F T is still as good as any, and better then some. JMHO. Now go out and find something good.
HH jim tn
HH jim tni echo those sentiments!..mistakes in judgement,and /or errors of commission,
and/or omission are all a part of the "human condition",and WILL happen from time to time,
regardless of the industry!...i concur!..(f.t.) has been "solid" with respect to customer service,and i
do NOT see this changing any time soon!
(h.h.!)
j.t.
and/or omission are all a part of the "human condition",and WILL happen from time to time,
regardless of the industry!...i concur!..(f.t.) has been "solid" with respect to customer service,and i
do NOT see this changing any time soon!
(h.h.!)
j.t.
I never send anything backin a resturant... I don't want to eat spit etc... both my daughters worked as servers at American grill type places and i've heard all sorts of stories. Just eat it.
However, I did send one dish back... it was a chicken dish at an Appleb33s and actually smelled rotten, really... it smelled like a dead rat. I couldn't beieve that they were serving something that smelled obviously rotten... but, things happen. CS is ony as good as the weakest link in the chain.
J
However, I did send one dish back... it was a chicken dish at an Appleb33s and actually smelled rotten, really... it smelled like a dead rat. I couldn't beieve that they were serving something that smelled obviously rotten... but, things happen. CS is ony as good as the weakest link in the chain.
J
ElevatorMan
New member
I've been in contact with Bart for about 2 weeks about a new detector. Then I see this on forum page and follow it.I was in the service business for 40 years and I've seen and heard a lot. After the dust settled I ordered a new F75LTD from Bart at Big Boys Toys. A side note to vw64bg don't buy lottery tickets for a week or so.
Funny you should say that, I think I told Bart and Mike Scott both that I don't buy lottery tickets because I have no luck! Get this, over the weekend we had a Fed Ex truck wreck that one of my employees did an environmental response on. I get home today because my third detector is supposed to be in and I don't see it anywhere. I think holy cow I bet that Fed Ex truck was carrying my detector. I go back outside and start looking around and peek back towards my garage, which I keep cracked open for my dog, and when I bend over I see this box slid way back up under my Nova. The Fed Ex guy must have given it a good heave to get it back there. Glad I saw it and didnt take my old hot rod for spin which I did this weekend when it was nice. I quickly take it inside and open it up and on top was a nice hat and t-shirt along with the new detector. I immediately fire it up and scroll to the processes and theres Boost and Cache modes. It was a definite sigh of relief! All I need now is to send the other machine back in and the deal is done. It did give me an opportunity to see a plain machin next to the LTD. The plain machine appears to be more stable and the LTD hotter, which is what everyone already knows I guess.