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Kellyco Complaint
- Thread starter daddyflea
- Start date
huskerfan72
Member
lol. They are a big company man, they probably had no idea what you were talking about. Besides, you need to talk to Dan at Kellyco. He is the top of the foodchain, and he is the one that authorizes the deals other Kellyco reps make. Find him and you will get the best deal around.
A
Anonymous
Guest
daddyflea said:
Really??? Next time ask for Jamie
I was here!!Dwayne2010
Member
LMAO wondering what the guy at Kellyco was thinking when Daddyflea asked for the Kellyco Chick! There is probably 100 so called chicks working there lol. He must have been scratching his head thinking "Boy this guy is crazy" lol
A
Anonymous
Guest
Dwayne2010 said:
LOL...yes quite a few. But only one Jamie
Dwayne2010
Member
Can I ask why shipping to Canada is so high Jamie?
The one-----the only-----JAMIE!!!!!-----Hey Jamie, is this REALLY your picture---or is it the one the guy showed of the lady on the phone??---Boy, I'm gonna get myself in trouble for asking that one!KellycoChick said:Dwayne2010 said:
LOL...yes quite a few. But only one Jamie
------All kiddin aside--I received the 6" Excellerator coil for my Etrac the other day--it's SUPER!----------Del
Larry (IL)
Well-known member
Hello, my name is Jamie........ 
[attachment 196548 Jamie.jpg]
[attachment 196548 Jamie.jpg]
A
Anonymous
Guest
D&P-OR said:The one-----the only-----JAMIE!!!!!-----Hey Jamie, is this REALLY your picture---or is it the one the guy showed of the lady on the phone??---Boy, I'm gonna get myself in trouble for asking that one!KellycoChick said:Dwayne2010 said:
LOL...yes quite a few. But only one Jamie
Lol! Really me
A
Anonymous
Guest
Dwayne2010 said:
No idea. I'd say it's whatever it usually is. We don't add to it or anything
A
Anonymous
Guest
hershey1 said:O.K Jamie now what does the W stand for? J.W
You'll have to ask J.W. That question!! Although I DO know the answer
muhahahahahahaTo Kellyco Chick,
Here's one of the frustrations I see with kellyco
I put in an order with Kellyco last Saturday, as they are the only company that carried the coil I wanted to Purchase. Because of this I also order a couple other items simply to consolidate the order and shipping costs.
Well Kellyco had to put one item on back order, so I called the company that I normally like to order from and they had the item in stock.
current status
ordered:
From Kellyco
one 6" coil and detector face cover, package is 2.5 pounds. ordered last Saturday and package is still not expected to arrive until next Tues.
Ordered from NWI detectors:
Sent an email on Sunday to my favored supplier, NWI detectors, asking if they had a lower shaft in stock for my detector.
They shipped on Monday and package arrived yesterday.
no request was made for special fast shipping to either vender, just send as normal where I do not have to pay any additional shipping charges.
so now I have the Shaft and no coil to attach to it
And cost for the shaft was about $3 less than the kellyco price and arrived much faster. This goes for the detector and other items I purchased for NWI. I made no request for special shipping, there was no additional cost of for shipping and items ordered arrive within 4 working days.
When Kellyco says they ship with standard UPS ground transportation, I now beleive someone is actually driving my coil from Florida all the way to Washington State.
I suggest Kellyco think about this as only purchases I will make from them is products only they carry.
Kelyco may be larger than many other venders but that does not mean they have items in stock and there does not seem to be any efficientcies provided do to their larger size.
In this current world of advancing technology and how it is used and preceived to provide easier access and efficiency, I still favor personal service and a voice at the other end of the phone above all else.
Andy
Here's one of the frustrations I see with kellyco
I put in an order with Kellyco last Saturday, as they are the only company that carried the coil I wanted to Purchase. Because of this I also order a couple other items simply to consolidate the order and shipping costs.
Well Kellyco had to put one item on back order, so I called the company that I normally like to order from and they had the item in stock.
current status
ordered:
From Kellyco
one 6" coil and detector face cover, package is 2.5 pounds. ordered last Saturday and package is still not expected to arrive until next Tues.
Ordered from NWI detectors:
Sent an email on Sunday to my favored supplier, NWI detectors, asking if they had a lower shaft in stock for my detector.
They shipped on Monday and package arrived yesterday.
no request was made for special fast shipping to either vender, just send as normal where I do not have to pay any additional shipping charges.
so now I have the Shaft and no coil to attach to it
And cost for the shaft was about $3 less than the kellyco price and arrived much faster. This goes for the detector and other items I purchased for NWI. I made no request for special shipping, there was no additional cost of for shipping and items ordered arrive within 4 working days.
When Kellyco says they ship with standard UPS ground transportation, I now beleive someone is actually driving my coil from Florida all the way to Washington State.
I suggest Kellyco think about this as only purchases I will make from them is products only they carry.
Kelyco may be larger than many other venders but that does not mean they have items in stock and there does not seem to be any efficientcies provided do to their larger size.
In this current world of advancing technology and how it is used and preceived to provide easier access and efficiency, I still favor personal service and a voice at the other end of the phone above all else.
Andy
This is one of the complains I have with UPS as it takes quite a bit longer for them to ship and feel Kellyco plus other bigger companies like to use UPS as it is easier for them to use and may get a price break. Minelab send me my detectors and accessories by UPS and they don't work on weekends and only 5 days a week. Average time is 5 working days to get anything in and it don't move on weekend. Now when I send out i like to use Priority mail as it will move on weekends, most items take 2 or 3 days to get from ND to either coast, but south it take a extra day it seem.
One of the complaints I hear about Kellyco is they want to sell you a item, take your credit card payment then tell you later item is on back order. I think they should know if item is in stock when they take the order and if not let the customer know before taking the credit card payment. They should have a computer at their fingertips with the stock inventory on it which should be correct if it changes with each item it sells, but like all inventory can be off a little too, but close
I have bought a few things too from Kellyco and really have no real problem other than getting the wrong coil I ordered, but after checking my E Mail order I found out I marked the wrong size myself and it was not their problem. Was a good mistake though as I thought I ordered the 12X10 SEF coil and got the 15X12 coil which was the better coil anyway and worked excellent for a big coil.
Over the years I feel Kellyco has gotten better with their service and the people that work there, better looking and nicer for sure with the Kellyco Chick, but like us all they are not perfect, but trying to always do better which I give them credit for.
One of the complaints I hear about Kellyco is they want to sell you a item, take your credit card payment then tell you later item is on back order. I think they should know if item is in stock when they take the order and if not let the customer know before taking the credit card payment. They should have a computer at their fingertips with the stock inventory on it which should be correct if it changes with each item it sells, but like all inventory can be off a little too, but close
I have bought a few things too from Kellyco and really have no real problem other than getting the wrong coil I ordered, but after checking my E Mail order I found out I marked the wrong size myself and it was not their problem. Was a good mistake though as I thought I ordered the 12X10 SEF coil and got the 15X12 coil which was the better coil anyway and worked excellent for a big coil.
Over the years I feel Kellyco has gotten better with their service and the people that work there, better looking and nicer for sure with the Kellyco Chick, but like us all they are not perfect, but trying to always do better which I give them credit for.
I have purchased from them is the past as well, but as I said, going forward it will only be i they are the only ones that carry the item that i want.
I can find no advantage to buying from Kellyco, only disadvantages at this point, but there are advantages to working with the smaller online sellers.
1) they are smaller and you get more personalized service as they are often representing themselves rather than a larger company where they are just pulling a paycheck
2) buy choice, they seem to use better shipping service with better delivery and tracking.
3) it is easier and quicker to find out if items are in stock and ready to ship.
4) Kellyco is often more expensive, and though they say they will match prices, that doesn't work for me as I don;t like pitting one dealer against another and I don;t want to spend my time haggling as any deal needs to work for both parties. I would rather the dealer simply let me know what he can offer and then it is my choice from there. When I find a good dealer, it is more important that they continue to stay in business than for me to squeeze every last dime out of them on every deal. I would rather be considered a valued customer by a dealer because in the long run I know I will be treated fairly and will probably come out ahead than if I always pushed for the best deal.
Kellyco is missing the boat as a product is just a product, so most of the dealers have access to the same products, therefore the only think that differentiate one company from the next is service, period, so Kellyco is missing the boat.
Actually I don;t really care what Kellyco does, but as they are making an effort to go to these forums with the Kellyco chick, then at least they deserve to get some feedback.
Service is the key to successful and repeating business, and this does not mean just having the fanciest website.
I can find no advantage to buying from Kellyco, only disadvantages at this point, but there are advantages to working with the smaller online sellers.
1) they are smaller and you get more personalized service as they are often representing themselves rather than a larger company where they are just pulling a paycheck
2) buy choice, they seem to use better shipping service with better delivery and tracking.
3) it is easier and quicker to find out if items are in stock and ready to ship.
4) Kellyco is often more expensive, and though they say they will match prices, that doesn't work for me as I don;t like pitting one dealer against another and I don;t want to spend my time haggling as any deal needs to work for both parties. I would rather the dealer simply let me know what he can offer and then it is my choice from there. When I find a good dealer, it is more important that they continue to stay in business than for me to squeeze every last dime out of them on every deal. I would rather be considered a valued customer by a dealer because in the long run I know I will be treated fairly and will probably come out ahead than if I always pushed for the best deal.
Kellyco is missing the boat as a product is just a product, so most of the dealers have access to the same products, therefore the only think that differentiate one company from the next is service, period, so Kellyco is missing the boat.
Actually I don;t really care what Kellyco does, but as they are making an effort to go to these forums with the Kellyco chick, then at least they deserve to get some feedback.
Service is the key to successful and repeating business, and this does not mean just having the fanciest website.
I too agree with everything you say as the small dealer can use the business more and will go out of his way to help you. There is a few dealers that are bad also and just want the sale and after the sale you are on your own.
I feel with the small dealers have made the detector business what it is today and also kept the competition so the big company's cant charge what they want.
Kellyco plus other dealers is what keeps these forums going and give us a place to exchange idea, so I am happy we have them and the other dealers that keep these forums going.
I feel with the small dealers have made the detector business what it is today and also kept the competition so the big company's cant charge what they want.
Kellyco plus other dealers is what keeps these forums going and give us a place to exchange idea, so I am happy we have them and the other dealers that keep these forums going.