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I would have said the same about the customer service before this experience.I'm not denying there is a coil ear breakage issue, but it's strange some people never have a problem. As soon I heard about the issue I put a ear protector on my 11" coil. Anybody who has not put coil ear protection on the 11" or larger coil by now only has themself to blame if a coil ear breaks. That's not to say Minelab should not remedy the situation. I'm not really sure why they have not offered a coil ear stiffner free of charge. It seems like that would be cheaper than replacing coils. That is unless the issue is actually rarer than the forums make it out to be. As far as the service goes I had a fantastic experience when I used them. They called me within hours of my initial contact, and emailed a shipping label. I had the detector back a week from the time I shipped it to them. I have zero complaints with Minelab products or their service dept..
Send it back if it's still under warrantyAfter many hours of hunting at FH7 this past January, my coil ears broke off into many pieces due to my own laziness of not completely loosening nut and bolt before collapsing the detector and calling it a day. Not enough large parts to salvage for an epoxy remedy. I did purchase a new 11' coil...Any suggestions on the broken one?
My story was the same as yours, until the coil fell off. I did have my bolt snug enough that the coil wasn't flopping but it was still moving enough that I had to keep adjusting it level. The stiffeners don't keep the ears from breaking. I had the best one I could find on and they still broke.Never had one break but jic I bought a coil stiffener and keep the coil bolt loose. And I NEVER use the detector as a crutch.
Sounds like another project for you.jayhop --
"Welding" a "stiffener" onto a coil that is out of warranty makes alot of sense to me. I agree with you that something that physically attaches (i.e. is "bonded) to both the coil ears, AND to the coil body itself, is the best option. However, I'm not sure I would use 3D-printed plastic, to be my "stiffener," if I were planning to epoxy something to my coil ears to ensure they don't break. I would be looking for something with the maximum strength/rigidity that I could find...
I just checked, a new coil is $230.Jayhop --
Project, LOL! It's funny, WAY back before any of these coil ear stiffeners were on the market, a fellow detectorist and one of my customers, who frequents many forums under the name "Colonel Dan," suggested to me that I might want to look into making something for Equinox users, that would serve to strengthen their coil ears. I looked at it, thought about it, pondered it -- and while I dreamed up some ideas that I thought would do the trick, none of them were going to be "easy," or feasible. My conclusion at the time is exactly what I posted above -- that in my opinion a reliable solution would have to involve a very strong/stiff material, and EPOXY. SO -- since many people don't have experience working with epoxy, since epoxy cannot be sent through many shipping services ("hazardous" material), and a few other complicating factors, I decided there just wasn't a feasible way for me to design and sell something that I could feel fully confident in, and that would be easy for a majority of customers to achieve/accomplish (given some "DIY" skills that are necessary). In other words, I just couldn't come up with something I could fully stand behind/endorse. Shortly thereafter, the proliferation of "coil ear stiffeners" began!
In summary, it's definitely something needed, and Colonel Dan was on the right track. Especially now that Minelab users are starting to see their 3-year warranties expire, this is only going to become more of a need. But -- while I can certainly see in my mind some good solutions, none of them (as was the case before) are easy to market/sell in a "DIY kit" of sorts, for the reasons mentioned above...
I don't know about the after market lower shaft but I can see where worn washers could cause them to break sooner. But mine had very little wear.does anyone know if coil ears are breaking on aftermarket lower shafts? Minelab claimed the issue is the rubber washers wearing. Should we just change them every couple hundred hours? I will be keeping a close eye on mine. It’s at about the 10-12 hour mark. I actually have avoided a couple spots and used the DEUS instead because of the rough terrain. Sounds like it’s not the issue...as some have went out of their way and they still broke.