I wonder if what you need to do is let someone that is well experienced with the CTX use yours for a day to see what they think. The reason I say this is I have seen this many times myself with the Explorers, Sovereigns, E Tracs and a few others. Many times we do comparing on signals to see what some act like and sometimes at different settings as if you haven't notice sometimes one can get a signal and one can not even is set the same. What matter is what a person understands of what we hear and what we don't hear and learn to set our detector to what works for the person that uses the detector even though you can copy the same setting.
Here is a few examples I have seen, First in a Explorer XS as one guy was doing so much better that the other person so they compared signals to see one didn't get some of the signals the one was getting that were deeper, even set the one to the same setting the other one was and still didn't do as well. First thing we thought of was the one Explorer was bad, so the one that was doing well switched the detectors for the next hunt the next day. the same person did well again with the other detector and said he felt it worked better than his did.
I also see this with my Sovereigns as I do well with any one of them, but seen some when we hunt together complain they get no depth and don't get the signals I do even though we use the same settings and check the same signals, but if we switch detectors that person still don't do well.
My first CTX 3030 I didn't do well at all, but was one of the first ones out so I had nothing to compare with and later on found out it had a bad coil, so sent it in and Minelab sent me a new one even though only the coil was bad as it was in the connection where the cable connect to the control box. Got it back and worked much better with much less falsing. This is why I feel you should let a person that is experienced with the CTX try your CTX for a day and see what he thinks on how it works. If you found that small zipper pull as deep as you did you know it may working like it should, but is it always working as it should where someone that is well experienced with a CTX could tell if using it for a day or so. Some quick test don't prove much, but if using it for a day by a well experienced user will I feel. This way if and when you send it in you have a person that is also experienced with the CTX opinion too and it he feels it only act up once in a while or all the time.
I like most like to blame the detector when I cant find much and thought my first 4 Explorers were bad as the guy hunting with me was doing so much better, tried the same setting it didn't help, traded Explorers for a day and he felt mine worked better then his, so I know then it wasn't the detector and had to learn how to make it work the best for me. 4 of the guys that use Explorers or E-Tracs around here I hunt with all use different setting as these work the best for them, but if they try one of the others setting they don't do as well, the secret is knowing your detector and how to set the setting to work the best for you.
Like I say you may have a bad one and to prove it you may have to have a second opinion by someone well experienced with the CTX so you don't send it in to be told it is working just fine and have to send it back several time before they find it, happened to me with other detectors as they don't have the time to use them for a full day trying to find a problem that don't act up for them, so they will do a basic check over and try a few targets to see if it is working right and maybe shake it a bit trying to find a bad connection, but after so long they have to move on to the next detector to be worked on as I am sure they get many sent in that nothing is wrong with as they are not finding what everyone else is when out detecting, so you need that second opinion from a person that is well experienced. Would be nice to send it to Digger wouldn't it?? I think Minelab would take his opinion on it being he was one of the field testers that help them and knows how it works.
Rick